Veidlapa Nr. M-3 (8)
Study Course Description

Process Management for Sustainable Business Development

Main Study Course Information

Course Code
SBUEK_183
Branch of Science
Economics and Business
ECTS
6.00
Target Audience
Business Management
LQF
Level 6
Study Type And Form
Full-Time; Part-Time

Study Course Implementer

Course Supervisor
Structure Unit Manager
Structural Unit
Faculty of Social Sciences
Contacts

Dzirciema street 16, Rīga, szf@rsu.lv

About Study Course

Objective

To introduce students to the process management in contemporary business environment with different production and operations activities that take place in companies and organisations, and to examine how strategic and tactical decisions are made to create sustainable business development.

Preliminary Knowledge

Basic understanding of the principles of microeconomics.

Learning Outcomes

Knowledge

1.On completion of the study course, students will be able to explain definitions: business processes, business efficiency, wastes, process risks and main process improvement methods; interpret and use basic BPMN elements; create: X-Functional Process Map, VA/NVA/NNVA analysis, SIPOC, Voice of the customer, Cause-and-effect diagram, Failure modes and effect analysis; discover and choose process improving opportunities.

Skills

1.On completion of the study course, students will be able to analyse business processes and identify wastes and non-value added tasks; model business processes using Business Process Model and Notation (BPM; estimate business process costs, compare and elaborate process improving opportunities; identify and analyse process risk, formulate risk mitigation actions, and build new process scenarios, which allow to improve business efficiency.

Competences

1.1. Analytical thinking. 2. Management of business change processes for strategic profit and efficiency improvement: re-engineering and automatization of processes, development of new processes workflows.

Assessment

Individual work

Title
% from total grade
Grade
1.
Individual work
-
-
Preparation for classes, proactive participation and contribution during the classes (discussions, group work, feedback). The minimum attendance or participation requirements – 50% of all classes. Individual and group work: • Preparation for classes, reading information, which is available under each class topic (on time and according to the requirements). • Working on eight essays (on time and according to the requirements). • Development of an individual project (on time and according to the requirements). By the end of the course, students will need to develop and present following individual projects: 1. Process “As Is” analysis, identification of wastes and non-value added tasks. 2. Process “As Is” VA/NVA/NNVA analysis. 3. Process “As Is” cost estimation. 4. Evaluation of process improvement opportunities (quick wins), developmet of “To Be1” process. 5. Evaluation of process improvement opportunities (process re-engineering), developmet of “To Be2” process. 6. Comparison of processes “To Be1” and “To Be2”: benefits, implementation costs, time and risks.

Examination

Title
% from total grade
Grade
1.
Examination
-
-
2.
Examination
-
-
1. Attendance of seminars, tests, group work – mandatory. 2. Preparation of practical situations (case study), presentation – 30%. 3. Preparation of Essays – 20%. 4. Exam – 50%.

Study Course Theme Plan

FULL-TIME
Semester 1
  1. Lean game “Process improvement opportunities” (quick wins, process re-engineering)

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Class/Seminar
On site
Auditorium
2
3.
Class/Seminar
On site
Auditorium
2
  1. Business process modelling based on BPMN notation

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Class/Seminar
On site
Auditorium
2
3.
Class/Seminar
On site
Auditorium
2
  1. Business process analysis methods

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Class/Seminar
On site
Auditorium
2
3.
Class/Seminar
On site
Auditorium
2
  1. Business process strategy and decision analysis

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Lecture
On site
Auditorium
2
3.
Class/Seminar
On site
Auditorium
2
  1. Managing Supply chain relationships in business processes

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Lecture
On site
Auditorium
2
3.
Lecture
On site
Auditorium
2
4.
Class/Seminar
On site
Auditorium
2
  1. Continuous improvement of business process management in sustainable work environment

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Lecture
On site
Auditorium
2
  1. Process improvement opportunities, implementation and benefit review

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Class/Seminar
On site
Auditorium
2
Total ECTS (Creditpoints):
6.00
Contact hours:
40 Academic Hours
Final Examination:
Exam (Written)
PART-TIME
Semester 1
  1. Lean game “Process improvement opportunities” (quick wins, process re-engineering)

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Class/Seminar
On site
Auditorium
2
  1. Business process modelling based on BPMN notation

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Class/Seminar
On site
Auditorium
2
  1. Business process analysis methods

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Class/Seminar
On site
Auditorium
2
  1. Business process strategy and decision analysis

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Class/Seminar
On site
Auditorium
2
  1. Managing Supply chain relationships in business processes

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Lecture
On site
Auditorium
2
3.
Class/Seminar
On site
Auditorium
2
  1. Continuous improvement of business process management in sustainable work environment

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
  1. Process improvement opportunities, implementation and benefit review

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Class/Seminar
On site
Auditorium
2
Total ECTS (Creditpoints):
6.00
Contact hours:
28 Academic Hours
Final Examination:
Exam (Written)

Bibliography

Required Reading

1.

Shaffie S., Shahbazi S. 2012. Lean Six Sigma. The McGraw-Hill.

2.

Pyzdek T. 2003. The Six Sigma Handbook. The McGraw-Hill Companies, Inc.

3.

Havey M. 2005. Essential Business Process Modeling. O’Reilly Media, Inc

4.

Kenneth R. 2005. Project Quality Management. J.Ross Publishing, Inc.

5.

Ohno T., Bodek N. 1988. Toyota Production System: Beyond Large-Scale Production, USA: Productivity Press.

6.

Heizer, J., Render, B. 2011. Operations Management, 10th Ed. USA: Prentice Hall.

7.

Jacobs, R.F., Chase, R.B., Aquilano, N.J. (2009). Operations and Supply Management, 12th Ed. New York: McGraw-Hill.

Additional Reading

1.

Miller J., Wroblewski M., Villafuerte J. 2013. Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains. USA: McGraw-Hill Education

2.

Ries E. 2011. The Lean Startup. USA: Crown Publishing Group.

3.

Womack J.P., Jones D.T. 2010. Lean Thinking. New York: Free Press.

4.

Byrne A., Womack P. J. 2012. The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company, USA: McGraw-Hill Education

5.

Imai M. 2012. Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition. USA: McGraw-Hill Education

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