Process Management for Sustainable Business Development
Study Course Implementer
Dzirciema street 16, Rīga, szf@rsu.lv
About Study Course
Objective
Preliminary Knowledge
Learning Outcomes
Knowledge
1.On completion of the study course, students will be able to explain definitions: business processes, business efficiency, wastes, process risks and main process improvement methods; interpret and use basic BPMN elements; create: X-Functional Process Map, VA/NVA/NNVA analysis, SIPOC, Voice of the customer, Cause-and-effect diagram, Failure modes and effect analysis; discover and choose process improving opportunities.
Skills
1.On completion of the study course, students will be able to analyse business processes and identify wastes and non-value added tasks; model business processes using Business Process Model and Notation (BPM; estimate business process costs, compare and elaborate process improving opportunities; identify and analyse process risk, formulate risk mitigation actions, and build new process scenarios, which allow to improve business efficiency.
Competences
1.1. Analytical thinking. 2. Management of business change processes for strategic profit and efficiency improvement: re-engineering and automatization of processes, development of new processes workflows.
Assessment
Individual work
Examination
Study Course Theme Plan
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Lean game “Process improvement opportunities” (quick wins, process re-engineering)
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Business process modelling based on BPMN notation
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Business process analysis methods
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Business process strategy and decision analysis
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Managing Supply chain relationships in business processes
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Continuous improvement of business process management in sustainable work environment
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Process improvement opportunities, implementation and benefit review
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Lean game “Process improvement opportunities” (quick wins, process re-engineering)
-
Business process modelling based on BPMN notation
-
Business process analysis methods
-
Business process strategy and decision analysis
-
Managing Supply chain relationships in business processes
-
Continuous improvement of business process management in sustainable work environment
-
Process improvement opportunities, implementation and benefit review
Bibliography
Required Reading
Shaffie S., Shahbazi S. 2012. Lean Six Sigma. The McGraw-Hill.
Pyzdek T. 2003. The Six Sigma Handbook. The McGraw-Hill Companies, Inc.
Havey M. 2005. Essential Business Process Modeling. O’Reilly Media, Inc
Kenneth R. 2005. Project Quality Management. J.Ross Publishing, Inc.
Ohno T., Bodek N. 1988. Toyota Production System: Beyond Large-Scale Production, USA: Productivity Press.
Heizer, J., Render, B. 2011. Operations Management, 10th Ed. USA: Prentice Hall.
Jacobs, R.F., Chase, R.B., Aquilano, N.J. (2009). Operations and Supply Management, 12th Ed. New York: McGraw-Hill.
Additional Reading
Miller J., Wroblewski M., Villafuerte J. 2013. Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains. USA: McGraw-Hill Education
Ries E. 2011. The Lean Startup. USA: Crown Publishing Group.
Womack J.P., Jones D.T. 2010. Lean Thinking. New York: Free Press.
Byrne A., Womack P. J. 2012. The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company, USA: McGraw-Hill Education
Imai M. 2012. Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition. USA: McGraw-Hill Education