Veidlapa Nr. M-3 (8)

Course Description Status: Approved

Course Description Version: 24/25.P.1.00

Description Period: 2024./25 academic year pavasara semestris

Study Course Accepted: -

Study Course Description

Conflict Management and Personnel Counselling

Main Study Course Information

Course Code
SUPK_035
Branch of Science
Psychology; Social Psychology
ECTS
3.00
Target Audience
Communication Science
LQF
Level 7
Study Type And Form
Full-Time

Study Course Implementer

Course Supervisor
Sandra Mihailova
Structure Unit Manager
Karina Palkova
Structural Unit
Faculty of Social Sciences
Contacts

Dzirciema street 16, Rīga, szf@rsu.lv

About Study Course

Objective

To develop students’ understanding of conflict resolution and personnel management, in particular personnel counselling, to improve skills in doing that.

Preliminary Knowledge

Social psychology, basics of management.

Learning Outcomes

Knowledge

1.Students understand modern conflict resolution and personnel counselling approaches, methods and strategies.

Skills

1.Students know how to find the most adequate conflict resolution and counselling strategy in a specific situation and substantiate their choice.

Competences

1.Students are able to consult a person and to resolve a conflict by using obtained knowledge in research and practical activity.

Assessment

Individual work

Title
% from total grade
Grade
1.
Individual work
-
-
Report, agreeing on the topic with the university lecturer, independent reading.

Examination

Title
% from total grade
Grade
1.
Examination
-
-
At the beginning and at the end of each class theoretical knowledge of students is checked (20%). Participation in seminars (20%). Report (30%), agreeing on the topic with the university lecturer. Written exam (30%).

Study Course Theme Plan

FULL-TIME
Part 1

  1. Modern personnel management. Conflicts, their types, specifics in different environments.

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Lecture
On site
Auditorium
2

  1. Conflict resolution approaches and methods.

EventType
Modality
Location
Contact hours
1.
Class/Seminar
On site
Auditorium
2
2.
Class/Seminar
On site
Auditorium
2

  1. Counselling: concept, types, strategies.

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Lecture
On site
Auditorium
2

  1. Counselling training.

EventType
Modality
Location
Contact hours
1.
Class/Seminar
On site
Auditorium
2
2.
Class/Seminar
On site
Auditorium
2

  1. Modern challenges in conflict management and personnel counselling. Description of latest approaches and problems.

EventType
Modality
Location
Contact hours
1.
Lecture
On site
Auditorium
2
2.
Lecture
On site
Auditorium
2
Total ECTS (Creditpoints):
3.00
Contact hours:
20 Academic Hours
Final Examination:
Exam

Bibliography

Required Reading

1.

Vorončuka I. Personāla vadība. Rīga, 2000.

2.

Sudraba V., Mārtinsone K. Grupu psiholoģiskā konsultēšana un psihoterapija. Rīga: RSU, 2018.

3.

Konsultēšanas un psihoterapijas teorija un prakse. Rīga: Zvaigzne ABC, 2016.

4.

Trosens A., Hofmans R., Rotšifere D.B. Mediācija. Mediācijas pamati teorijā un praksē

5.

Leiendekers A. Konfliktu vadība. Rīga: Miervidi, Jumava, 2016

Additional Reading

1.

Армстронг М. Практика управления человеческими ресурсами. 8-е издание. Питер. 2004.

2.

Armstrong, M. A Handbook of Human Resource Management Practice. 9th ed., 2003.

3.

Forands I. Menedžmenta mazā enciklopēdija. Rīga: Latvijas Izglītības fonds, 2018.

4.

Pāvulēns J., Mārtinsone K., Mihailova S. Konsultatīvais atbalsts skolēniem. Rīga: Raka, 2018.

5.

Bolis J., Gereiša Z. Mediācija un sarunas. Rīga: Juridiskā koledža, 2015.

6.

Jefimovs N. Mediācijas piemērošanas perspektīvas un tās kavējošo faktoru neitralizācijas iespējas krimināltiesisko konfliktu noregulēšanā Latvijā. DU, 2018

7.

100 Best Conflict Resolution Books of All Time

Other Information Sources

1.

Izmantojamas publikācijas masu medijos

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