Veidlapa Nr. M-3 (8)
Study Course Description
Interpersonal Communication and Internal Communication
Course Code
SUPK_140
Branch of Science
Library Science; Media and communications
ECTS
3.00
Target Audience
Communication Science
LQF
Level 7
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Sandra Mihailova
Structure Unit Manager
Ieva Puzo
Structural Unit
Faculty of Social Sciences
Contacts
Dzirciema street 16, Rīga, szf@rsu.lv
About Study Course
Objective
Enhance understanding of interpersonal and internal communication.
Preliminary Knowledge
Not applicable.
Learning Outcomes
Knowledge
1.Understand the nature of interpersonal communication and internal communication, analyse factors of interpersonal and internal communication.
Skills
1.Use social skills in practice and apply professional communication skills in cooperation with a client and colleagues; distinguish between effective and ineffective listening; use interpersonal conflict or internal conflict resolution strategies when dealing with conflicts. Systematically select and critically analyse the available literature and information that can be used to improve their own competences and further professional development.
Competences
1.Apply knowledge and skills in their professional activity, working independently or in a multi-professional team. Able to use theoretical concepts when analysing a specific interpersonal communication case. In their professional work analyse interpersonal communication based on theoretical concepts and develop appropriate recommendations for improving internal and interpersonal communication in accordance with conflict resolution strategies while working independently or in a multi-disciplinary team.
Assessment
Individual work
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Individual work |
-
|
-
|
|
Systematic and independent analysis of the recommended literature, analysis of 1 (one) interpersonal communication /conflict case, presentation of independently developed assignments reflected in the subsequent individual and group work.
|
||
Examination
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Examination |
-
|
-
|
|
1) participation in at least 75% of the classes;
2) timely submitted assignment – a case analysis;
3) defended test work;
4) passed examination.
|
||
Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Interpersonal communication levels.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Perception of interpersonal communication.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Interpersonal interaction.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Types of interpersonal conflicts and resolution strategies.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Specific character of internal communication.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Internal conflicts and resolution strategies.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Specific character of interpersonal communication in healthcare environment.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Specific character of interpersonal communication in healthcare environment.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Specific character of interpersonal communication in healthcare environment.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Specific character of interpersonal communication in healthcare environment.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Internal communication.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Internal communication.
|
Total ECTS (Creditpoints):
3.00
Contact hours:
24 Academic Hours
Final Examination:
Exam
Bibliography
Required Reading
1.
Psiholoģija. 2.daļa Mārtinsone K., Miltuze A.(Red.).-R.: Zvaigzne ABC, 2015.
2.
Omārova S. Cilvēks runā ar cilvēku. R., Kamene, 1996.
3.
Saskarsme audzēkņiem. R.Jumava, 1999.
4.
Garleja R., Vidnere M. Psiholoģijas un sociālās uzvedības aspekti ekonomikā.-R.: RaKa, 2000,
5.
Ezera I., Graudiņa I., Dreiberga S. Lietišķā komunikācija.-R.:Kamene, 2000.
6.
Pikeringa P. Strīdi, nesaskaņas, konflikti.-R., Jāņa Rozes apgāds, 2000.
7.
Pļavniece M., Škuškovnika D. Sociālā psiholoģija pedagogiem.-R:”RaKa”, 2002.
8.
Forvarda S., Frēzere D. Emocionālā šantāža.-R.:Kontinents, 1999.
9.
Reņģe V. Sociālā psiholoģija.-R.: Zvaigzne ABC, 2002.
10.
Smith L., Mounter P. Effective Internal Communication/2nd ed.// CIPR, Kogan Page, 2008 pp. 9-24.
11.
Yeomans, L., FitzPatrick L., Internal Communication (Chapter 15, Exploring Public Relations, 4th Edition, 2017), 1 – 8 lpp.
12.
Engaging Employees through Internal communication, Public Relations Review, Volume 43, Issue 5, December 2017.
13.
Wright M., Gower Handbook of Internal Communication, /2nd ed./, Gower Publishing, 2009.
Additional Reading
1.
Kupčs J. Saskarsmes psiholoģija : saskarsmes būtība. - R.: Zvaigzne ABC, 1997.
2.
Bensaīda K. Mīli sevi, tad dzīve tevi mīlēs. - R.:Preses nams, 1996.
3.
Вердербер Р., Вердербер Р. Психология общения. – СПб.: Прайм-ЕВРОЗНАК, 2003.
4.
Džeimsa M., Džongvorda D., Dzimis lai uzvarētu. R.Elpa, 1995.
5.
Zāle V. Psihotriki. Blefošana. Manipulācijas. - R.: Kopsolī, 1997.
6.
Omārova S. Cilvēks dzīvo grupā. – R.: Kamene, 1996. – 136.-141.lpp.
7.
Reņģe V. Organizāciju psiholoģija. – R.: Kamene, 1999. – 85.-96.lpp.
8.
Гришина Н. Психология конфликта. – СПб.: Изд-во ПИТЕР, 2002. – с.88-101., 113-125.
9.
England, Carole. Communication skills for midwives : challenges in everyday practice / Carole England and Ransolina Morgan. Maidenhead : McGraw Hill/Open University Press, 2012. (RSU bibliotēka)
10.
Best Practices for Effective Internal Communications, Forbes.com, August12th, 2016.
11.
Frandsen F., Johansen W., The Study of Internal Crisis Communication: Towards an Integrative Framework, July 2011, Emeraldinsight.com.
Other Information Sources
1.
Intrapersonal and Interpersonal Communication// http://faculty.buffalostate.edu/smithrd/uae%20communication/unit4.pdf
3.
The official journal of the Central States Communication Association (CSCA)