Communication Psychology
Study Course Implementer
Riga, 5 J. Asara Street, vppk@rsu.lv, +37167061587
About Study Course
Objective
Preliminary Knowledge
Learning Outcomes
Knowledge
1.Students describe and identify the communication components that underlie and establish contact with a client, understand client personality types and motivations for lifestyle changes. Identify the client's key issues. Know the steps of change within the trans theoretical model of health behaviour. List the main characteristics of personality types. Define signs of conflict, describe risks, signs, and preventive measures for professional burnout.
Skills
1.Active listening is used in role-plays, professionally conducts a conversation with a client, knows how to collect a short life history, as well as conducts a motivational interview. Recognizes the client's health behavior change process. Conflict resolution skills are used in role plays. Able to identify situations that create a risk of burnout. Evaluate your resources, burnout risks. Recognizes skills to be developed in professional communication. Demonstrates appropriate understanding of professional ethical standards in communication
Competences
1.Students differentiate communication with different customer groups in different environments, including e-environment, personality types and justify/characterize their choice; evaluates the client's motivation and the need to use motivational interviewing. Uses active listening and motivating skills according to the process of changing the client's health behavior. Distinguishes the signs of different conflict situations, uses strategies to solve them. Knows and uses preventive methods to reduce the risks of professional burnout.
Assessment
Individual work
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Title
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% from total grade
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Grade
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1.
Individual work |
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1. To prepare for discussions in small groups on the topic of the lecture, to get acquainted with the given literature, to make observations in a professional environment.
Requirements – before the lecture and class, to get acquainted with the literature on the topic and observe in a professional environment. Offer situations for discussion and role play.
2. Write and submit a professional development diary.
Requirements – after each lecture, the student makes a brief description of the topic, noting his or her strong and developing skills in the professional communication associated with the topic being discussed, as well as key messages for communication with clients.
3. Essay "Customer motivation for change and my skills for motivation".
Requirements – using entries in the professional development diary and literature, the student writes and submits an essay in two A 4 pages (Times new Roman 12, no less than 680 words).
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Examination
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Title
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% from total grade
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Grade
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|---|---|---|
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1.
Examination |
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Final essay (50% of the grade)
Requirements – using the entries in the professional development diary and literary sources, the student writes two A 4 pages. in length (Times New Roman 12, no less than 680 words) and submit an essay within the deadline specified in e-studies
Evaluation criteria for the final essay in e-studies.
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2.
Examination |
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Professional growth diary. (25% of the grade)
Write and submit a professional development diary within the deadline set in e-studies.
Requirements - after each lesson, the student makes a short description of the topic, noting his strong and improvable skills in professional communication related to the discussed topic, as well as key insights for communication with clients.
Volume - Times New Roman 12, one A4 page.
Evaluation criteria for the professional development diary in e-studies.
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3.
Examination |
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In preparation for discussions in small groups on the topic of the lesson, familiarize yourself with the given literature, make observations in a professional environment. (25% of the grade)
Requirements – before the lecture and class, familiarize yourself with the literature on the given topic and make an observation in a professional environment. Offer situations for discussion and role-playing.
Each student prepares before the lesson and at the beginning of the lesson orally presents the situation for discussion and joint analysis of the situation.
Evaluation criteria:
A student receives one point for a prepared situation (in each lesson).
Participation in the discussion: 1 point for each lesson
Total number of points-8
For activity in discussions, the student receives up to 2 additional points at the end of the lesson..
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4.
Examination |
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1. Active participation in lectures and seminars – 25% of the assessment
2. Professional development diary entry for each lesson – 25% of the assessment
3. Essay "Customer motivation for change and my skills to promote motivation" – 50% of the assessment
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Study Course Theme Plan
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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The concept of contact. Professional communication and its differences from everyday communication. Communication in the e-environment and social networks, in accordance with the ethical standards of the profession;. Means of communication. Perception, its types. Establishing and maintaining contact with the client. Active listening skills. Different temperaments and personality types in communication. Client personality types and motives for lifestyle changes.
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-
Lecture
|
Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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The concept of contact. Professional communication and its differences from everyday communication. Communication in the e-environment and social networks, in accordance with the ethical standards of the profession;. Means of communication. Perception, its types. Establishing and maintaining contact with the client. Active listening skills. Different temperaments and personality types in communication. Client personality types and motives for lifestyle changes.
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Class/Seminar
|
Modality
|
Location
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Contact hours
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|---|---|---|
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On site
|
Auditorium
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2
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Topics
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The concept of contact. Professional communication and its differences from everyday communication. Communication in the e-environment and social networks, in accordance with the ethical standards of the profession;. Means of communication. Perception, its types. Establishing and maintaining contact with the client. Active listening skills. Different temperaments and personality types in communication. Client personality types and motives for lifestyle changes.
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-
Class/Seminar
|
Modality
|
Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
The concept of contact. Professional communication and its differences from everyday communication. Communication in the e-environment and social networks, in accordance with the ethical standards of the profession;. Means of communication. Perception, its types. Establishing and maintaining contact with the client. Active listening skills. Different temperaments and personality types in communication. Client personality types and motives for lifestyle changes.
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-
Lecture
|
Modality
|
Location
|
Contact hours
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|---|---|---|
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On site
|
Auditorium
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2
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Topics
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Identification of the client's main problems by gathering life history. The trans theoretical model of health behaviour for change. Basic principles of motivational interview. Motivational interview for change.
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Lecture
|
Modality
|
Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Identification of the client's main problems by gathering life history. The trans theoretical model of health behaviour for change. Basic principles of motivational interview. Motivational interview for change.
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-
Class/Seminar
|
Modality
|
Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Identification of the client's main problems by gathering life history. The trans theoretical model of health behaviour for change. Basic principles of motivational interview. Motivational interview for change.
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-
Class/Seminar
|
Modality
|
Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
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2
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Topics
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Identification of the client's main problems by gathering life history. The trans theoretical model of health behaviour for change. Basic principles of motivational interview. Motivational interview for change.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Conflict. Signs, meaning and resolution of conflict. Conflicts in professional activity, their types. Effective response to conflict situations.
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
|
Auditorium
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2
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Topics
|
Conflict. Signs, meaning and resolution of conflict. Conflicts in professional activity, their types. Effective response to conflict situations.
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-
Class/Seminar
|
Modality
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Location
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Contact hours
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|---|---|---|
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On site
|
Auditorium
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2
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Topics
|
Conflict. Signs, meaning and resolution of conflict. Conflicts in professional activity, their types. Effective response to conflict situations.
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-
Class/Seminar
|
Modality
|
Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Conflict. Signs, meaning and resolution of conflict. Conflicts in professional activity, their types. Effective response to conflict situations.
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Lecture
|
Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. The role of personal resources in the prevention of burnout.
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Lecture
|
Modality
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Location
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Contact hours
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|---|---|---|
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On site
|
Auditorium
|
2
|
Topics
|
Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. The role of personal resources in the prevention of burnout.
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-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. The role of personal resources in the prevention of burnout.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. The role of personal resources in the prevention of burnout.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
The concept of contact. Professional communication and its differences from everyday communication. Communication in the e-environment and social networks, in accordance with the ethical standards of the profession;. Means of communication. Perception, its types. Establishing and maintaining contact with the client. Active listening skills. Different temperaments and personality types in communication. Client personality types and motives for lifestyle changes.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
The concept of contact. Professional communication and its differences from everyday communication. Communication in the e-environment and social networks, in accordance with the ethical standards of the profession;. Means of communication. Perception, its types. Establishing and maintaining contact with the client. Active listening skills. Different temperaments and personality types in communication. Client personality types and motives for lifestyle changes.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Identification of the client's main problems by gathering life history. The trans theoretical model of health behaviour for change. Basic principles of motivational interview. Motivational interview for change.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Identification of the client's main problems by gathering life history. The trans theoretical model of health behaviour for change. Basic principles of motivational interview. Motivational interview for change.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Identification of the client's main problems by gathering life history. The trans theoretical model of health behaviour for change. Basic principles of motivational interview. Motivational interview for change.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Identification of the client's main problems by gathering life history. The trans theoretical model of health behaviour for change. Basic principles of motivational interview. Motivational interview for change.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflict. Signs, meaning and resolution of conflict. Conflicts in professional activity, their types. Effective response to conflict situations.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflict. Signs, meaning and resolution of conflict. Conflicts in professional activity, their types. Effective response to conflict situations.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. The role of personal resources in the prevention of burnout.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. The role of personal resources in the prevention of burnout.
|
Bibliography
Required Reading
Mārtinsone, K., Sudraba, V. (red.). (2016). Veselības psiholoģija. Rīga: RSU. ( 2. nodaļa,3.nodaļa, 4. nodaļa, 5.1.nodaļa)
Mārtinsone, K., Milltuze, A. (red.). (2015). Psiholoģija (no 127.-214.lpp). Rīga: Zvaigzne ABC.
Moore, M., Highstein, G., Tschannen-Moran, B., Silverio, G. (2013). Mastering change : a coach's to using the transtheoretical model (chapter 3). South Kingstown
Morgan K., Sandreman R. (2021). Practical Health Psychology volume 1: translating behavioural research to practice, EHPS, Available from:Researchgate.net [viewed: 02.010.2022]
Additional Reading
Bengtson,V., Settersten, R. (2016). Handbook of the psychology of aging. Springer Publishing Company, Part III
Carlson, M. (2014). CBT for chronic pain and psychological well-being : a skills training manual integrating DBT, ACT, behavioral activation and motivational interviewing.
Reņģe, V. (2000). Psiholoģija. Personības psiholoģija. Rīga: Zvaigzne ABC.
Other Information Sources
Psychological Bulletin Vol. 146, Iss. 1, (Jan 2020): 30-90. DOI:10.1037/bul0000217