Introduction of Digital Communication
Study Course Implementer
Dzirciema street 16, Rīga, szf@rsu.lv
About Study Course
Objective
Preliminary Knowledge
Learning Outcomes
Knowledge
1.As a result of studying the study course, students: 1. knows and will be able to practically apply the basics and possibilities of digital communication 2. will understands the basic principles of defining target audiences and knows how to apply a systematic approach to defining target audiences 3. will knows the main criteria and values for characterizing the audience 4. will knows the principles of user experience, the main values 5. will knows the most commonly used user experience research methods 6. will knows the most popular channels of digital communication and their context
Skills
1.As a result of successful completion of the study course, students will be able to: 1. to apply practical skills and knowledge in user research and analysis of the obtained results 2. to plan and implement the user experience research process 3. to evaluate the stages of the client's journey and provide an assessment for future improvements and changes 4. recognize examples of user-centered design, will be able to evaluate them.
Competences
1.As a result of successful completion of the study course, students acquire the following competencies and will be able to: 1. to plan and define the target audiences with a sufficiently high level of detail in order to use this data in the further creation of the communication plan and assessment; 2. to see in communication the main values of user experience or their shortcomings; 3. independently implement and analyze the activities carried out in the research of user experience, their results; 4. Reasonably support the evaluation of communication using user research.
Assessment
Individual work
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Title
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% from total grade
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Grade
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|---|---|---|
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1.
Individual work |
-
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-
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Create and fill in a target audience matrix for digital communication about a communication object of your choice.
Implement a user testing plan using the think-aloud method.
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Examination
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Title
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% from total grade
|
Grade
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|---|---|---|
|
1.
Examination |
-
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-
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|
Completing the seminar tasks is a mandatory prerequisite for successful completion of the course
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2.
Examination |
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-
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Group work – development and presentations of the user experience assessment project; independent studies and activity in the exchange of knowledge in classes; exam.
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Study Course Theme Plan
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Digital Communication: An Introduction
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
|
2
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Topics
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Target audiences, their definition, goals and needs
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
|
2
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Topics
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Types of digital communication: strategies and channels
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
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Digital communication: an analysis of examples
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-
Lecture
|
Modality
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Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
User Experience: An Introduction
|
-
Lecture
|
Modality
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Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Value of user experience
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
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User research methods
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
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Topics
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Principles of user-centered design
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Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
|
On site
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Auditorium
|
2
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Topics
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Customer journey, user research practical tools
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
|
On site
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Auditorium
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2
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Topics
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Creating a communication and user testing plan
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Bibliography
Required Reading
Steve Krug. Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability
Will Grant. 101 UX Principles: A definitive design guide. 2018
Additional Reading
Nirs Eijals, Raiens Hūvers. Noķert uz āķa. Kā radīt paradumus veidojošus produktus. 2019
Emmanuelle Savarit. Practical User Research. 2020
Susan Weinschenk. 100 Things Every Designer Needs to Know About People. 2nd edition, 2020