Veidlapa Nr. M-3 (8)
Study Course Description
Human Experience in Health Care
Course Code
SZF_112
Branch of Science
Economics and Business
ECTS
3.00
Target Audience
Business Management; Health Management; Management Science; Political Science; Public Health; Social Welfare and Social Work
LQF
Level 7
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Vita Šteina
Structure Unit Manager
Daiga Behmane
Structural Unit
Health Management Teaching Group
Contacts
Dzirciema street 16, Rīga, szf@rsu.lv
About Study Course
Objective
The aim of the study course is to provide theoretical and practical knowledge about the concept of human experience, its role in ensuring the quality of health care. The study course includes the concepts, tools, research results and good practice examples developed by the World Health Organization (WHO), IHI (Institute for Healthcare Improvements), The Beryl Institute, Planetree organization on the experience of patients and healthcare workers, community and public health literacy. Upon successful completion of the course, students will understand the importance of human experience in the context of healthcare quality, will be familiar with available evidence-based information sources, tools recommended by international organizations, and will be able to analyze national Patient Reported Experience Measurement (PREMS) data.
Preliminary Knowledge
Basic knowledge of the healthcare system, patient rights and professional activities of healthcare professionals. A desirable understanding of the basic principles of quality of healthcare and patient-centred care.
Learning Outcomes
Knowledge
1.To be able to identify the definition and elements of human experience, the role played in the concept of quality of healthcare.
2.To be able to distinguish between a patient-centred healthcare approach and person-centred healthcare.
Individual work and tests
Independent work
3.Be able to name structured health communication methods and explain situations in which to apply them.
Individual work and tests
Independent work
4.Name the types of patient experience surveys, the most known international examples.
Individual work and tests
Independent work
5.Name key components of employee experience.
Individual work and tests
Independent work
6.Name international organisations in the field of experience, tools developed by them to improve experience.
Skills
1.Apply personalised healthcare communication methods in appropriate situations.
Individual work and tests
Independent work
2.Analyse, interpret PREMS and employee experience data.
3.Apply tools developed by international organisations in the field of quality of healthcare, including patient safety and patient experience.
Competences
1.Critically assess the role of human experience in improving the quality and outcomes of healthcare.
Individual work and tests
Independent work
2.Analyse patient and employee experience data and use it in decision making.
Individual work and tests
Independent work
3.Develop human experience improvement initiatives and strategies at different levels of healthcare.
4.Justify the integration of the human experience approach into the management and quality development of healthcare organisations.
Assessment
Individual work
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Title
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% from total grade
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Grade
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|---|---|---|
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1.
Independent work |
100.00% from total grade
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10 points
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Select the results of the patient experience surveys publicly available on the SPKC website; carry out an analysis of published data describing the methodology of data analysis by comparing data with internationally published literature; describe your conclusions and describe activities that could lead to the necessary improvements in experience, including best practices from other medical institutions in the world. In order to evaluate the quality of the study course as a whole, the student must complete the study course assessment questionnaire on the student Portal. |
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Study Course Theme Plan
FULL-TIME
Part 1
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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The human experience in global health care
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Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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The human experience in global health care
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Person centered health care
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Person centered health care
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Importance of the opinion of patients and healthcare workers (PREMs; PROMs)
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Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Importance of the opinion of patients and healthcare workers (PREMs; PROMs)
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Communication methods and complaint management in improving the patient experience and compliance
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Communication methods and complaint management in improving the patient experience and compliance
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Communication methods and complaint management in improving the patient experience and compliance
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Communication methods and complaint management in improving the patient experience and compliance
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Co-design method in promoting a culture of involvement
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Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Co-design method in promoting a culture of involvement
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Total ECTS (Creditpoints):
3.00
Contact hours:
24 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Reinhard Busse, Niek Klazinga, Dimitra Panteli, and Wilm Quentin (2019). Improving Healthcare Quality in Europe.OECD. European ObservatorySuitable for English stream
2.
Coulter A, Oldham J. (2016). Person-centred care: what is it and how do we get there? Future Hosp J. Jun;3(2):114-116. doi: 10.7861/futurehosp.3-2-114.Suitable for English stream
3.
Izglītojoši raksti latviešu valodā par cilvēkpieredzi
4.
Transforming Human Experience, roadmapSuitable for English stream
Additional Reading
1.
Andrea Mechanick Braverman, Elisabeth J. Kunkel, Leo Katz, et.al (2015). Do I buy it? How AIDET™ training changes residents’ values about patient care.Suitable for English stream
2.
Perlo J, Balik B, Swensen S,et al. (2017). IHI Framework for Improving Joy in Work. IHI White Paper. Cambridge, Massachusetts: Institute for Healthcare ImprovementSuitable for English stream
3.
Thavapriya Sugavanam, Ben Fosh, James Close, et.al. (2018). Codesigning a Measure of Person-Centred Coordinated Care to Capture the Experience of the Patient: The Development of the P3CEQSuitable for English stream
4.
Finefrock D, Patel S, Zodda D, et.al (2018). Patient-Centered Communication Behaviors That Correlate With Higher Patient Satisfaction Scores. J Patient Exp.;5(3):231-235.Suitable for English stream
Other Information Sources
1.
Tools | Institute for Healthcare Improvement (ihi.org)Suitable for English stream
2.
Pacientu ziņotā pieredze | Slimību profilakses un kontroles centrs (spkc.gov.lv)
3.
Pacientu pieredzes mērījumi | Slimību profilakses un kontroles centrs (spkc.gov.lv)
4.
The Beryl InstituteSuitable for English stream
5.
Leading the Way in Person-Centered Care Services | PlanetreeSuitable for English stream