Veidlapa Nr. M-3 (8)
Study Course Description
Process Management for Sustainable Business Development
Course Code
SBUEK_183
Branch of Science
Economics and Business
ECTS
6.00
Target Audience
Business Management
LQF
Level 6
Study Type And Form
Full-Time; Part-Time
Study Course Implementer
Course Supervisor
Jekaterina Pankova
Structure Unit Manager
Ieva Puzo
Structural Unit
Faculty of Social Sciences
Contacts
Dzirciema street 16, Rīga, szf@rsu.lv
About Study Course
Objective
To introduce students to the process management in contemporary business environment with different production and operations activities that take place in companies and organisations, and to examine how strategic and tactical decisions are made to create sustainable business development.
Preliminary Knowledge
Basic understanding of the principles of microeconomics.
Learning Outcomes
Knowledge
1.1. Understands the essence of Lean, its core principles, and its importance in improving the efficiency of company processes. 2. Is able to describe business process analysis methods, including the identification of non-value-adding activities and possibilities for its elimination. 3. Understands the principles of process visualization and is able to explain the importance of process diagrams in process analysis and improvement. 4. Understands the key performance indicators of processes and the principles for determining them, as well as their use in evaluating process results. 5. Understands the principles of root cause analysis and elimination of problems, as well as the principles of process risk analysis. 6. Explains the importance of a culture of continuous improvement, change management, and employee involvement in implementing the Lean approach in a company. 7. Understands the methods for designing, implementing, and maintaining new or improved business processes in an organization.
Skills
1.1. Identifies, visualizes, and analyzes a company’s business processes using methods and tools appropriate to the Lean approach. 2. Determines non-value-adding activities in the process and develops proposals for their reduction or elimination. 3. Develops process maps and measures process performance indicators in order to evaluate process efficiency. 4. Analyzes the causes of process problems, assesses risks, and proposes well-grounded solutions for process improvement. 5. Develops scenarios for new or improved processes and performs their comparative analysis according to the company’s needs. 6. Prepares process implementation and improvement plans in accordance with the principles of change management and effective communication. 7. Applies a continuous improvement approach by cooperating with the parties involved and driving the implementation of changes in the organization.
Competences
1.1. Is able to integrate theoretical knowledge with practical solutions by analyzing company processes and making well-grounded decisions on their improvement. 2. Is able to independently evaluate the efficiency of company processes, identify problem areas, and develop solutions for process improvement. 3. Is able to plan and manage business process improvement initiatives, including process redesign, standardization, and the evaluation of automation opportunities. 4. Is able to provide well-reasoned justification for the need for improvements, discuss the most appropriate solutions, and facilitate their implementation in the organization. 5. Is able to operate in conditions of change, communicate effectively with the parties involved, and foster the development of a culture of continuous improvement in the company.
Assessment
Individual work
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Title
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% from total grade
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Grade
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|---|---|---|
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1.
Individual work |
-
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-
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Preparation for classes, proactive participation and contribution during the classes (discussions, group work, feedback). The minimum attendance or participation requirements – 50% of all classes. Individual and group work: • Preparation for classes, reading information, which is available under each class topic (on time and according to the requirements). • Working on eight essays (on time and according to the requirements). • Development of an individual project (on time and according to the requirements): 1. Process “As Is” analysis, identification of wastes and non-value added tasks. 2. Process “As Is” VA/NVA/NNVA analysis. 3. Process “As Is” cost estimation. 4. Evaluation of process improvement opportunities (quick wins), developmet of “To Be1” process. 5. Evaluation of process improvement opportunities (process re-engineering), developmet of “To Be2” process. 6. Comparison of processes “To Be1” and “To Be2”: benefits, implementation costs, time and risks. • Successful completion of two knowledge assessment tests with a grade above 4. |
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Examination
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Title
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% from total grade
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Grade
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|---|---|---|
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1.
Examination |
-
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10 points
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Study Course Theme Plan
FULL-TIME
Part 1
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Lecture
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Modality
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Location
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Contact hours
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On site
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Auditorium
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2
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Topics
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Creating Competitive Advantage Through Lean Understanding Customer Value and Organizational Differentiation
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Creating Competitive Advantage Through Lean Understanding Customer Value and Organizational Differentiation
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Lean and Six Sigma Understanding Methods Differences and Value Creation in Organizations
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Lean and Six Sigma Understanding Methods Differences and Value Creation in Organizations
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Business Process Management – Defining Processes, Customers, and Benefits.
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Class/Seminar
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Modality
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Location
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Contact hours
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On site
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Auditorium
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2
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Topics
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Business Processes in an Organization: How to Visualize Processes (Based on BPMN Notation)?
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2
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Business Process Modeling Based on BPMN Notation
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Auditorium
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Business Process Modeling Based on BPMN Notation
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On site
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Auditorium
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2
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Business Process Modeling Based on BPMN Notation
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Modality
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On site
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Auditorium
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2
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Lean Waste in Practice Types Examples and Practical Solutions
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On site
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Auditorium
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2
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Topics
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Business Process Analysis Methods (Part 1)
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On site
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Auditorium
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2
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Topics
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Business Process Analysis Methods (Part 1)
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Lecture
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Modality
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Location
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Contact hours
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On site
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Auditorium
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2
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Topics
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Lean Six Sigma Implementation Prerequisites and Methodology Deployment in Organizations
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Lean Six Sigma Implementation Prerequisites and Methodology Deployment in Organizations
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Lecture
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Modality
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Location
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Contact hours
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On site
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Auditorium
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2
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Topics
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Lean Six Sigma Roles and Structure. DMAIC and Its Phases
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Lecture
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Modality
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Location
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Contact hours
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On site
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Auditorium
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2
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Topics
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Lean Six Sigma Roles and Structure. DMAIC and Its Phases
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Class/Seminar
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Modality
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Location
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Contact hours
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On site
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Auditorium
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2
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Topics
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Business Process Analysis Methods (Part 1)
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Modality
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Contact hours
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On site
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Auditorium
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2
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Topics
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Business Process Analysis Methods (Part 1)
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Lecture
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Modality
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Location
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Contact hours
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On site
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Auditorium
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2
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Topics
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Implementation of Kaizen and continuous improvements in everyday work
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Lecture
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Modality
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Location
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Contact hours
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On site
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Study room
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2
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Topics
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Implementation of Kaizen and continuous improvements in everyday work
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Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Business Process Analysis Methods (Part 1)
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Class/Seminar
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Modality
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Contact hours
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On site
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Study room
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2
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Topics
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Business Process Analysis Methods (Part 2)
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Contact hours
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On site
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Study room
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2
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Topics
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Business Process Analysis Methods (Part 2)
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Contact hours
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On site
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Study room
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2
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Topics
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Business Process Analysis Methods (Part 2)
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On site
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Study room
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2
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Topics
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Business Process Analysis Methods (Part 2)
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On site
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Study room
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2
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Topics
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Business Process Analysis Methods (Part 2)
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Contact hours
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On site
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Study room
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2
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Topics
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Business Process Analysis Methods (Part 2)
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Contact hours
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On site
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Study room
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2
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Topics
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Business Process Analysis Methods (Part 3)
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Class/Seminar
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Modality
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Location
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Contact hours
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On site
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Study room
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2
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Topics
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Business Process Analysis Methods (Part 3)
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Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Study room
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2
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Topics
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Business Process Analysis Methods (Part 3)
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Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Study room
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2
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Topics
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Business Process Analysis Methods (Part 3)
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Class/Seminar
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Location
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Contact hours
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On site
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Study room
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2
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Topics
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Business Process Analysis Methods (Part 3)
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Total ECTS (Creditpoints):
6.00
Contact hours:
64 Academic Hours
Final Examination:
Exam (Written)
PART-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Creating Competitive Advantage Through Lean Understanding Customer Value and Organizational Differentiation
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Creating Competitive Advantage Through Lean Understanding Customer Value and Organizational Differentiation
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Lean and Six Sigma Understanding Methods Differences and Value Creation in Organizations
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Lean and Six Sigma Understanding Methods Differences and Value Creation in Organizations
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Lean Waste in Practice Types Examples and Practical Solutions
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Lean Waste in Practice Types Examples and Practical Solutions
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Business Process Management – Defining Processes, Customers, and Benefits.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Business Process Management – Defining Processes, Customers, and Benefits.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Lean Six Sigma Implementation Prerequisites and Methodology Deployment in Organizations
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Lean Six Sigma Implementation Prerequisites and Methodology Deployment in Organizations
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Lean Six Sigma Implementation Prerequisites and Methodology Deployment in Organizations
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Lean Six Sigma Roles and Structure. DMAIC and Its Phases
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Implementation of Kaizen and continuous improvements in everyday work
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Implementation of Kaizen and continuous improvements in everyday work
|
Total ECTS (Creditpoints):
6.00
Contact hours:
28 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Lean Six Sigma for Higher Education. Bradford, West Yorkshire: Emerald Publishing Limited, 2019.
2.
Tarantino, Anthony. Smart Manufacturing : The Lean Six Sigma Way. Newark: John Wiley & Sons, Incorporated, 2022.
3.
Nicholas, John. Lean Production for Competitive Advantage : A Comprehensive Guide to Lean Methodologies and Management Practices, Second Edition. Oxford: Productivity Press, 2018.
4.
Jekiel, Cheryl M.. Lean Human Resources : Redesigning HR Processes for a Culture of Continuous Improvement, Second Edition. Oxford: Productivity Press, 2020.
5.
Taboada, Gonzalo, ed. Lean Management Solutions for Contemporary Manufacturing Operations: Applications in the Automotive Industry. Singapore: Bentham Science Publishers, 2021.
6.
Demirbas, Dilek, Blackburn, Rhys, and Bennett, David. Kaizen Philosophy in a Modern Day Business. Istanbul, Turkiye: Istanbul University Press, 2020.
Additional Reading
1.
Hosono, Akio, Page, John, and Shimada, Go, eds. Workers, Managers, Productivity : Kaizen in Developing Countries. Singapore: Palgrave Macmillan, 2020.
2.
Powell, Mark. The Fifth Phase : An Insight-Driven Approach to Business Transformation. London: LID Publishing, 2024.
3.
Arif Rahman, Fuad, Kholisa Dinuka, Vina, Olifia, Jessica, Supriyadi, Agus, Lanniari HS, Rizki, Zaimah, Zaimah, Junita, Dewi, Yulianita Sarazwati, Raja, and Jannah, Izzatul, eds. Proceedings of the Sixth International Conference on Applied Economics and Social Science (ICAESS 2024). Dordrecht: Atlantis Press (Zeger Karssen), 2024.