Veidlapa Nr. M-3 (8)
Study Course Description
Methods of Quality Management
Course Code
SBUEK_036
Branch of Science
-
ECTS
3.00
Target Audience
Business Management; Management Science
LQF
Level 6
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Olga Veilande
Structure Unit Manager
Ieva Puzo
Structural Unit
Faculty of Social Sciences
Contacts
Dzirciema street 16, Rīga, szf@rsu.lv
About Study Course
Objective
To develop students' understanding of quality management, its assessment methods, the need for quality assurance and improvement systems, the principles of total quality management (TQM).
Preliminary Knowledge
Basic knowledge of business, human resource management, mathematics, statistics, microeconomics.
Learning Outcomes
Knowledge
1.Upon successful completion of this course, students will understand the basic principles of quality management, know the methods of quality management, their application in the modern business environment in various business operations, structural units and organisations.
Skills
1.Students will be able to independently identify and evaluate quality management problem situations, risks, to choose appropriate quality management methods, to perform quality analysis, to calculate quality costs in business processes, to evaluate the obtained results and to interpret the reliability of the data; they will be able to present the obtained results in writing and orally to the professionals of the sector and to the public.
Competences
1.Students will be able to scientifically substantiate the need for organisational quality management in today's labour market within their competence, will be able to develop economically justified quality improvement solutions, will be able to logically formulate necessary organisational quality improvements.
Assessment
Individual work
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Individual work |
-
|
-
|
|
Students' independent work is organized individually (preparing for lessons and preparing homework) and small work groups (seminar classes, group work)
Independent tasks:
1. To study literature related to the study course topics (in addition to reading the latest publications and articles related to the course topics);
2. Prepare for seminar classes;
3. Develop a report (mini-project) on the topic and prepare it for presentation.
|
||
Examination
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Examination |
-
|
-
|
|
Participation in lectures – 20%, mini project – 30% and exam – 50%.
|
||
Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality assurance and evaluation in organisations.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality assurance and evaluation in organisations.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Total Quality Management (TQM), quality characteristics.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Total Quality Management (TQM), quality characteristics.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Methods of quality process management.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Methods of quality process management.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Methods of quality process management.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality cost management.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality cost management.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
International quality standards. Quality excellence models.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Measuring and improving the efficiency of the organisation's quality management system.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Measuring and improving the efficiency of the organisation's quality management system.
|
Total ECTS (Creditpoints):
3.00
Contact hours:
24 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Foster T. Managing Quality: Integrating the Supply Chain. 6th ed.. Pearson Edu. New Yersey, 2017, 480 p.
2.
Babris S., Kaļķis H., Mūrnieks J., Piekuss U. LEAN risinājumi efektīvākam biznesam. Rīga: SIA “Madris”, 2016., 190. lpp.
3.
Kaļķis H. Biznesa ergonomikas vadība. Rīga: Gūtenbergs Druka. 2014., 155 lpp.
4.
Freivalds A. Niebel B. Niebel's Methods, Standards, & Work Design. 12th Edition, McGraw-Hill, 2009., 736.p.
5.
Kaļķis V. Darba vides risku novērtēšanas metodes. Rīga, 2008. - 245 lpp.
6.
Besterfield D.H. Quality Control. New Jersey: Pearson Education, 2004. - 520 p.
Additional Reading
1.
Juran, J.M. Godfrey, A.B. Juran`s Quality Handbook, 5th Edition, McGraw-Hill, 2000. - 1872 p.
2.
Deming W.E . Out of Crisis, Boston:M IT CAES. 1986. - 532 p.
3.
Pildavs J., Ruperte I. Kvalitātes vadīšana.- Rīga: Kamene, 1999.- 41 lpp.
4.
Pildavs J. Kvalitātes vadīšanas teorijas pamati.- Rīga: Kamene, 2004. - 56 lpp.
5.
Kalējs O. Kvalitātes vadības sistēma un tās izveidošana pakalpojumu jomā.- Rīga: LatConsul, 2005. - 121 lpp.
6.
Kvalitātes sistēmu ieviešana uzņēmumos.- Rīga: KIF „Biznesa komplekss”, 2000. - 80 lpp.
7.
Utehins G. Produkcijas standartizācija un sertifikācija.- Rīga: KIF „Biznesa komplekss”, 1995. -50 lpp.
Other Information Sources
1.
www.iso.org, ISO - International Organization for Standardization
2.
http://www.efqm.org, The EFQM Excellence Model
3.
http://www.qualitymag.com, Quality Magazine for professionals
4.
www.leiput.lv, SIA Leilands un Putnis mājas lapa
5.
www.efektivs.lv, Biznesa Efektivitātes asociācija
6.
www.ergonomika.lv, Latvijas Ergonomikas biedrība