Business Label Basics and Professional Communication

The nature of applied etiquette, its historical evolution and importance in today’s professional and academic environment. The role of etiquette in building relationships and building trust.

Human appearance, body language and first impression. Gestures of decency and acceptable norms in different situations.

Different ways of greeting, polite phrases, a culture of hand pressure given status and hierarchy.

The art of speech in communication as well as formal and informal written communication – communication of letters, messages and emails.

Digital label rules: How to write professional email, how to build a profile on social networks.

How to prepare for interviews: how to behave, dress, answer questions, and how to maintain professional behavior in your daily routines.

Polite behavior in group working situations is discussed: speaking order, listening, asking questions, as well as etiquette during public appearances.

Choice of clothing (code). Choosing appropriate clothing for different situations.

The basics of table culture: using cutlery, placing orders at a restaurant, talking at a table and following other norms of behaviour.

Cultural differences in applied etiquette – how not to cross boundaries considered polite or rude in different countries.

Professional telephone communication and behaviour during remote meetings (Zoom, Team platforms).

Includes cooperation, division of responsibilities, admission of responsibility and polite treatment of colleagues, including in stressful situations.

strategies for dealing with discord professionally, maintaining respect and avoiding counterproductive situations or personal attacks.

How to behave at conferences, exhibitions and other events where you need to get to know each other, make contacts and maintain communication afterwards.

Emphasises the value of time, the importance of punctuality in applied communication and practical tips for effective time management.