Veidlapa Nr. M-3 (8)
Study Course Description
Communication Psychology and Communication Skills
Course Code
VPUPK_291
Branch of Science
Psychology
ECTS
3.00
Target Audience
Midwifery; Nursing Science; Public Health
LQF
Level 6
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Elīna Zelčāne
Structure Unit Manager
Kristīne Mārtinsone
Structural Unit
Department of Health Psychology and Paedagogy
Contacts
Riga, 16 Dzirciema Street, vppk@rsu.lv, +37167061587
About Study Course
Objective
To develop ability to discuss based on arguments the psychological aspects of interrelationships and the importance of successful professional communication during the implementation of the health care process; to promote the development and improvement of communication skills.
Preliminary Knowledge
Secondary school knowledge of social sciences.
Learning Outcomes
Knowledge
1.Describes the types of communication; describes the role of communication in the health care process in the clinical setting; names the aspects of professional communication in the model of communication with the patient in the clinical setting; understands clinical interview and counseling techniques; describes the conflict, its causes and solutions; understands the importance of stress in professional activities.
Skills
1.Students recognize and describe different emotions; during simulations professionally lead the conversation, collecting the anamnesis and conducting the motivational interview; apply conflict resolution skills in simulated learning situations; identify situations that increase a risk of burnout; evaluate own resources, burnout risks and skills to be improved in professional communication; conflict resolution skills are applied in simulated learning situations.
Competences
1.Ability to argue and to ground the opinion about various communication situations in clinical setting, as well as about the importance of professional communication during the implementation of the health care process. Ability to select and to apply appropriate clinical interview techniques and methods, as well as conflict resolution skills.
Assessment
Individual work
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Individual work |
-
|
-
|
|
Independent review of the literature; completion of tasks added in e-studies.
|
||
Examination
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Examination |
20.00% from total grade
|
10 points
|
|
Independent work after listening to lectures |
||
|
2.
Demonstration of communication skills |
30.00% from total grade
|
10 points
|
|
Actively asking and discussing questions in practice. The final assessment of the course can only be obtained if at least 50% of the classes have been attended and the others have been recovered. In the event that the student (for both exculpatory and inexcusable reasons) has not attended more than 50% of the classes, he or she shall not be admitted to the final examination and shall not be able to obtain an assessment in the course. |
||
|
3.
Exam - case analysis |
50.00% from total grade
|
10 points
|
|
Written case analysis of communication scenarios in healthcare settings. The examination evaluates students' ability to apply theoretical knowledge of professional communication by analysing real-life situations and proposing appropriate, evidence-informed communication strategies and solutions. Requirements for Successful Course CompletionTo receive a final grade for the course, students must meet all of the following requirements:
A passing final course grade can only be awarded if the student successfully passes the written examination (minimum grade: 4 – Almost satisfactory). Submission of the course evaluation/feedback through the e-learning platform at the end of the course is mandatory. Students are expected to comply with the principles of academic integrity and the University's Guidelines for the Use of Artificial Intelligence when completing all course assignments. The guidelines are available at: https://www.rsu.lv/en/artificial-intelligence-higher-education |
||
Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
The concept of communication, communication process, its characteristics. Factors influencing communication. Types of communication, their characteristics: verbal, non-verbal communication.
Communication at community level to change health behaviour.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Basics of clinical interviewing. Open and closed questions. Paraphrase. Motivational interview.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Emotions, their role in everyday life and in the treatment process. Working with different patient groups.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Stress and stress management. Professional burnout and its prevention.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflict, types of conflicts, causes of conflicts, conflict resolution.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Teleconsultation. Application of digital technologies for professional communication.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Basics of clinical interviewing. Motivational interview.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Basics of clinical interviewing. Motivational interview.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Working with different patient groups.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Working with different patient groups.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Stress and stress management. Professional burnout.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Stress and stress management. Professional burnout.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflicts, their causes, types and resolution methods.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflicts, their causes, types and resolution methods.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Clinical cases.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Clinical cases.
|
Total ECTS (Creditpoints):
3.00
Contact hours:
32 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Zammit, L., & Schopp, G. (2022). Relational care : Improving communication in healthcare. Taylor & Francis Group. (pp.24. -29)Suitable for English stream
2.
Jackson, C., Corbalis, J., & Cooper, R. (2019). Shut up and listen!: A brief guide to clinical communication skills (2nd ed.). Taylor & Francis. (chapters 3. - 9.)Suitable for English stream
3.
Levounis, P., Arnaout, B., & Marienfeld, C. (Eds.). (2017). Motivational Interviewing for Clinical Practice. American Psychiatric Association Publishing: Washington, DC. (pp. 225. - 237.)Suitable for English stream
4.
Ivey, A. E., & Daniels, T. (2016). Systematic interviewing microskills and neuroscience: Developing bridges between the fields of communication and counseling psychology. International Journal of Listening, 30(2), 99–119. https://doi.org/10.1080/10904018.2016.1173815Suitable for English stream
Additional Reading
1.
Arnold, E., & Boggs, K. U. (2019). Interpersonal relationships: Professional communication skills for nurses (7th ed.). Elsevier Saunders.
2.
Levina, J., Mārtinsone, K. (2016). Konsultēšana un konsultatīvā psiholoģija. Rīga:RSU.
3.
Mārtinsone K, Sudraba V. (Red.). (2019). Veselības psiholoģija: Teorijas un prakses starpdisciplinārā perspektīva. Rīga: RSU.
4.
Sommers-Flanagan, J., & Sommers-Flanagan, R. (2015). Clinical interviewing (5th ed.). John Wiley & Sons, Inc.