Veidlapa Nr. M-3 (8)
Study Course Description
Language Culture and Professional Communication
Course Code
LF_688
Branch of Science
Clinical medicine
ECTS
3.00
Target Audience
Medicine
LQF
Level 5
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Dita Role
Structure Unit Manager
Dita Role
Structural Unit
RSU Liepāja Branch
Contacts
Liepaja, Riņķu iela 24/26, lf@rsu.lv, +371 63442118, +371 63442119, +371 63484632
About Study Course
Objective
Complement and reinforce students' knowledge in order to develop the deliberate use of Coptic languages and speech in language practice. To improve the skills for communication with a patient, relatives and colleagues during the professional communication training. To develop the skills in communicating with the patient and identifying patient’s main problems; to apply appropriate communication principles to particular groups of patients and personality types; to recognise a conflict, signs of conflict, to assess the significance of a conflict and apply skills for solving it; to recognise and assess the risk of professional burn-out and shortly describe the possibilities for the prevention thereof.
Preliminary Knowledge
Acquired knowledge in Latvian within the framework of the secondary school curriculum.
Learning Outcomes
Knowledge
1.After successfully completing the program of the study course, the student will know: • the most common deviations from the literary norm in language practice; • the most important theoretical literature in which to look for an explanation for various language inaccuracies; • differences between spoken and written language, which are relevant in practice; • linguistic and extralinguistic factors that affect the communication process. Students will be able to: • describe the communication components that are the basis for establishing and maintaining contact with the patient, family and colleagues; • define signs of conflict; • list the main characteristics of personality types; • describe the risks, signs and prevention techniques of burnout.
Skills
1.After successfully completing the study course program, the student will be able to: • identify the most typical language inaccuracies; • explain language inaccuracies using theoretical literature; • create an oral and written text in accordance with literary norms; • evaluate extralinguistic factors that are relevant in the speech situation. Students will be able to: • use active listening in role-plays, lead a conversation professionally, collect anamnesis and conduct a motivational interview; • apply conflict resolution skills in simulated learning situations; • identify situations that create a risk of burnout; • evaluate your resources, risks of burnout and skills to be improved in professional communication.
Competences
1.After completing the study course, the student will be able to create a spoken or written text in accordance with the current norms of the literary language, as well as be able to evaluate the linguistic and extralinguistic factors that affect the relevant speech situation. Students differentiate communication with different patient groups and personality types and justify/characterize their choice; • distinguishes the signs of different conflict situations, uses strategies to solve them; • assess your burnout risks.
Assessment
Individual work
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Title
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% from total grade
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Grade
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|---|---|---|
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1.
Individual work |
-
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-
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Work with literary sources, create a presentation on an independently chosen topic, according to the norms of the literary language.
Prepares for discussions in small groups on the topic of the lesson, familiarizes himself with the given literature, theoretical material of the course, works of recommended authors and other research on the topics discussed in the course. Working in a team, researches and finds a reasoned, innovative solution, convincingly presenting it. Completes the tasks defined in the course material (for participation in seminars or for written submission).
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Examination
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Title
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% from total grade
|
Grade
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|---|---|---|
|
1.
Examination |
-
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-
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|
Individual practical tasks performed by students during classes and active involvement in pair and group practical classes. Final test of theoretical knowledge at the end of the study course. Individual practical tasks make up 30% of the final grade of the study course, assessment in practical classes 20%, the test of theoretical knowledge at the end of the course makes up 50% of the final grade.
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Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
|
2
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Topics
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Current issues of orthography.
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-
Lecture
|
Modality
|
Location
|
Contact hours
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|---|---|---|
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On site
|
Auditorium
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2
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Topics
|
Word formation in language practice.
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-
Lecture
|
Modality
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Location
|
Contact hours
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|---|---|---|
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On site
|
Auditorium
|
2
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Topics
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Form formation norms in language practice.
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-
Lecture
|
Modality
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Location
|
Contact hours
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|---|---|---|
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On site
|
Auditorium
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2
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Topics
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Syntax norms in language practice.
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-
Class/Seminar
|
Modality
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Location
|
Contact hours
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|---|---|---|
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On site
|
Auditorium
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2
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Topics
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Punctuation in language practice.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Vocabulary selection.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Differences between spoken and written language in language practice. The influence of linguistic and extralinguistic factors in text formation.
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-
Class/Seminar
|
Modality
|
Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
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The basics of public speaking.
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
|
Auditorium
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2
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Topics
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The concept of contact. Professional communication and its differences from everyday communication. Perception, its types. Information exchange. Cooperation and interaction. Verbal and non-verbal communication. The role of emotions in communication. Empathy, sympathy, antipathy in communication.
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Key skills of attention, listening and action. Establishing and maintaining contact with the client. Active listening skills. Open and closed questions. Principles of contact with individual customer groups. Communication in health care.
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Patient anamnesis and formulation of the patient's main problems. Conversation. Different temperaments and personality types in communication. Customer motives.
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Explaining the choice and implementation of treatment methods to the patient or relative. Providing recommendations for prevention and daily life activities, motivating the patient. Basic principles of motivational interviewing. Motivational interviewing for change.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Conflict. Signs of conflict, meaning and resolution options. Conflict situations in professional activity, their types. Effective response in conflict situations.
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-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflict. Signs of conflict, meaning and resolution options. Conflict situations in professional activity, their types. Effective response in conflict situations.
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-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. The importance of personal resources in the prevention of burnout.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. The importance of personal resources in the prevention of burnout.
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Total ECTS (Creditpoints):
3.00
Contact hours:
32 Academic Hours
Final Examination:
Exam
Bibliography
Required Reading
1.
Freimane I. Valodas kultūra teorētiskā skatījumā. Mācību līdzeklis. Rīga: Zvaigzne, 1993. (akceptējams izdevums)
2.
Pareizrakstības un pareizrunas rokasgrāmata. [Aut. kol.]. Rīga: Avots, 2002. (akceptējams izdevums)
3.
Paegle Dz., Kušķis J. Kā latvietis runā ... Praktiski ieteikumi valodas kultūrā. Rīga: Zvaigzne, 2002. (akceptējams izdevums)
4.
Rozenbergs J. Latviešu valodas stilistika. Rīga: Zvaigzne ABC, 1995. (akceptējams izdevums)
5.
Urbanoviča I. Ietekmīga valoda. Rīga: AML/RSU, 2001. (akceptējams izdevums)
6.
Borns L., Ruso N. Psiholoģija [tulk.Ieva Kalnciema]. Rīga, RaKa, 2001 (akceptējams izdevums)
7.
Dubkēvičs L. Saskarsme audzēkņiem. Rīga, "Jumava", 2006 (akceptējams izdevums)
8.
Kozlovs N. Saskarsmes māksla. Rīga, "Jumava", 2008 (akceptējams izdevums)
9.
Pikeringa P. Strīdi, nesaskaņas, konflikti. Rīga, 2000 (akceptējams izdevums)
10.
Mārtinsone, K., Milltuze, A. (red). Psiholoģija (no 127.-214.lpp). Rīga: Zvaigzne ABC, 2015
Additional Reading
1.
Ceplīte B., Ceplītis L. Latviešu valodas praktiskā gramatika. Rīga: Zvaigzne ABC, 1997.
2.
Skujiņa V. Latviešu valoda lietišķajos rakstos. Rīga: Zvaigzne ABC, 2014.
3.
Ķilkuts G. Veselības aprūpes un veicināšanas institūcijās iesaistītā personāla un pacienta komunikācijas prasmju pilnveidošana. Mācību materiāls, 2009