Veidlapa Nr. M-3 (8)
Study Course Description
Efficiency and Quality Management of the Organisation
Course Code
VVDG_015
Branch of Science
Other social sciences
ECTS
3.00
Target Audience
Health Management
LQF
Level 7
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Igors Trofimovs
Structure Unit Manager
Daiga Behmane
Structural Unit
Health Management Teaching Group
Contacts
Dzirciema street 16, Rīga
About Study Course
Objective
To provide students with an understanding of organizational efficiency and quality management, its role in today's labor market, health care, identify problems in the organization's existing business processes, introduce organizational efficiency and quality management methods, as well as develop solutions to improve efficiency and quality.
Preliminary Knowledge
Basics of public health and health care organization.
Learning Outcomes
Knowledge
1.Students will understand the need to apply the efficiency and quality methods in the operation of processes, structural units and organizations in health care and will be able to assess the efficiency of the organization, using modern methods of efficiency and quality assessment.
Skills
1.Students will be able to independently collect and analyze data on efficiency and quality in organizations, perform efficiency and quality analysis, calculate losses in processes, perform process improvement cost -benefit analysis, interpret organizational efficiency and quality indicators, present them in organizations based on research results and using appropriate terminology.
Competences
1.Students will be able to substantiate scientifically the need for organizational efficiency and quality management in health sector, will be able to develop and implement efficiency and quality improvement solutions, will be able to formulate the necessary organizational efficiency and quality improvements.
Assessment
Individual work
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Title
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% from total grade
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Grade
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|---|---|---|
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1.
Individual work |
-
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-
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In-depth research on the organization's efficiency and quality methods, getting acquainted with the literature sources and comparing with the current situation in the selected organization (report).
Development of proposals and practical recommendations for the management of the efficiency and quality of the organization, taking into account the social and economic situation in the country and the specifics of the activities of the selected organization (report).
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Examination
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Title
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% from total grade
|
Grade
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|---|---|---|
|
1.
Examination |
-
|
-
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Participation in lectures, seminars, report, exam.
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Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
|
Auditorium
|
2
|
Topics
|
Organization efficiency and quality and its role in the labor market
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-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Organization efficiency and quality and its role in the labor market
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Process management in the organization
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Process management in the organization
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
LEAN – one of the most successful business management strategies for the last 50 years
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-
Class/Seminar
|
Modality
|
Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
LEAN – one of the most successful business management strategies for the last 50 years
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Organizational efficiency and quality management methods
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Organizational efficiency and quality management methods
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
International standards for patient safety and quality in the health sector
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
|
Auditorium
|
2
|
Topics
|
International standards for patient safety and quality in the health sector
|
-
Lecture
|
Modality
|
Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
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2
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Topics
|
Continuous improvement of efficiency and quality
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-
Class/Seminar
|
Modality
|
Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
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Continuous improvement of efficiency and quality
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Total ECTS (Creditpoints):
3.00
Contact hours:
24 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Kaļķis V. Darba vides risku novērtēšanas metodes. Rīga, Latvijas izglītības fonds, 2008, 242 lpp. (akceptējams izdevums)
2.
Foster S.T. Managing Quality. New Yersey: Pearson Edu., 2017., p. 36 – 56.
3.
Besterfield D.H. Quality Control. New Jersey: Pearson Education, 2004., p. 1-5. (akceptējams izdevums)
4.
Ries E., The Lean Startup. USA: Crown Publishing Group, 2011. (akceptējams izdevums)Suitable for English stream
5.
Leilands J. Kvalitātes vadības sistēmas. Jaunā ISO 9001 2008 standarta prasību skaidrojums. Rīga: Leilands un Putnis, Latvijas Vēstnesis, 2009. (akceptējams izdevums)
6.
Dāvidsone G. Organizāciju efektivitātes modelis, Rīga: Jelgavas tipogrāfija. 2008. (akceptējams izdevums)
7.
Modig N., Ahlstrom P. This is Lean. Resolving efficiency paradox. Stockholm: Rheologica publishing, 2016.
8.
Ārvalstu studentiem/For international students:
9.
Foster S.T. Managing Quality. New Yersey: Pearson Edu., 2017., p. 36 – 56.
10.
Besterfield D.H. Quality Control. New Jersey: Pearson Education, 2004., p. 1-5. (akceptējams izdevums)
11.
Ries E., The Lean Startup. USA: Crown Publishing Group, 2011. (akceptējams izdevums)
Additional Reading
1.
Jonker et.al. (2017). An Integrated Quality Management System for Healthcare
2.
Callender G. Efficiency and Management. USA: Routledge, 2009.
3.
Coelli T.J. et. al. An Introduction to Efficiency and Productivity Analysis. USA: Springer, 2005
4.
Gygi C., DeCarlo N., Williams B. Six Sigma for Dummies. USA: Wiley Publishing, 2005
5.
Je ston J., Nelis J. Business Process Management. Oxford: Butterworth-Heinemann, 2018
6.
Workplace Safety and Health: Assessing Current Practices and Promoting Change in the Profession. Thomas D. Schneid. 2014. by CRC Press.pp 227