Veidlapa Nr. M-3 (8)
Study Course Description
Quality Management
Course Code
KSK_142
Branch of Science
-
ECTS
3.00
Target Audience
Communication Science
LQF
Level 7
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Ivans Jānis Mihailovs
Structure Unit Manager
Ieva Puzo
Structural Unit
Faculty of Social Sciences
Contacts
Dzirciema street 16, Rīga, szf@rsu.lv
About Study Course
Objective
To deepen the understanding of students about the nature and processes of quality management systems, application and implementation of their requirements in the work of an organisation; to update main basic principles of ensuring quality management.
Preliminary Knowledge
Management Science.
Learning Outcomes
Knowledge
1.After mastering the study course students understand the nature and significance of quality management systems in professional activity, know organisation quality management tools and possibilities for their use.
Skills
1.After mastering the study course students evaluate the interconnection between quality management processes and activities.
Competences
1.After mastering the study course students develop proposals contributing to the development of quality management in a selected organisation.
Assessment
Individual work
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Individual work |
-
|
-
|
|
Analysis of the quality management system – presentation.
|
||
Examination
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Examination |
-
|
-
|
|
2.
Examination |
-
|
-
|
|
According to a 10-point grading scale, in accordance with the procedure set by RSU:
Participation in seminars – 20%.
Presentation – 40%.
Examination – 40%.
|
||
Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Understanding of quality and its purpose.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Understanding of quality and its purpose.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality of goods and services.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality management aspects. ISO quality.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Factors affecting the quality of work of an organisation.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Process description tools.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality of work of an organisation.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Data summarising and analysis tools.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Data summarising and analysis tools.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Economic efficiency of quality management.
|
Total ECTS (Creditpoints):
3.00
Contact hours:
20 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Zygon Baltic Consulting: Kvalitātes vadības sistēma – KVS pamati (1.daļa). – Rīga: Biznesa partneri.
2.
Lāmanens K., Tominens K. (2007) Procesu vadības izcilības kritēriji. Rīga: Biedrība „Latvijas Biznesa konsultantu asociācija”.
3.
Leilands J. (2009) Kvalitātes vadības sistēmas. Jaunā ISO 9001:2008. Rīga: LV.
4.
Bergman, B., Klefsjö, B. (2010) Quality: From Customer Needs to Customer Satisfaction. – Lund: Studentlitteratur AB.
5.
LVS EN ISO 9000:2007 Kvalitātes pārvaldības sistēmas. Pamatprincipi un terminu vārdnīca (Quality management systems. Terminology and vocabulary (ISO 9000: 2005)
Additional Reading
1.
Forands I. (2009) Biznesa vadības tehnoloģijas. Rīga: Latvijas Izglītības fonds.
2.
Potoski, M., Prakash, A. (2013) Do Voluntary Programs Reduce Pollution? Examining ISO 14001’s Effectiveness across Countries. The Policy Studies Journal, Vol. 41, No. 2.
Other Information Sources
1.
Charles D. Shaw, Isuf Kalo. A background for national quality policies in health systems. WHO, 2002. (http://www.euro.who.int/__data/assets/pdf_file/0019/142066/E77983.pdf)
2.
Latvijas Kvalitātes asociācija http://www.kvalb.lv/
3.
International Organization for Standardization https://www.iso.org