Veidlapa Nr. M-3 (8)
Study Course Description
Conflicts and Resolution Strategies
Course Code
LF_627
Branch of Science
Psychology
ECTS
3.00
Target Audience
Medical Services; Medicine; Nursing Science; Sports Trainer
LQF
All Levels
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Ērika Gintere
Structure Unit Manager
Dita Role
Structural Unit
RSU Liepāja Branch
Contacts
-
About Study Course
Objective
To develop students' conflict management competence in business communication in problem solving, to enable students to improve their communicative competence for effective promotion of communication process in professional work environment.
Preliminary Knowledge
General Psychology, Developmental Psychology, Biological Basics of Psychology.
Learning Outcomes
Knowledge
1.Conflict theory of professional communication implementation, ensuring effective communication and management of communication.
Skills
1.• Encourage initiatives to find new solutions in society by understanding their internal resources. • Improve the ability to identify the causes of conflict in professional activity. • Will be able to analyse social interaction in conflict situations in a professional environment. • Strengthen the ability to conduct constructive dialogue in professional communication. • Improve the ability to provide positive interaction in professional communication.
Competences
1.Integrate in practice conflict diagnosis, management, resolution. Mediation competencies.
Assessment
Individual work
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Title
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% from total grade
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Grade
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|---|---|---|
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1.
Individual work |
-
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-
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1. To analyse 3 sources of literature from the proposed list of literature, to develop theses for group work and discussion.
2. Report development and presentation in conflict management processes: professional needs and communication.
3. Conflict analysis and conflict resolution by anticipating the result.
4. Implementation of conflict methodology.
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Examination
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Title
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% from total grade
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Grade
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|---|---|---|
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1.
Examination |
-
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-
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Presentation of conflict management skills. Results of practical work during semester (25%), participation in seminars (25%) and result of examination (written) (50%).
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Study Course Theme Plan
FULL-TIME
Part 1
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Business/ organisation culture: cooperation and competition.
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Comparison of author theories on conflicts.
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Conflict management: conflict concept, structure, dynamics, disagreement diagnosis, conflict classifications and types.
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Destructive and constructive conflict resolution strategies.
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Negotiation management: principles of co-operation and communication.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Model of constructive criticism. The model of constructive confrontation.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
|
Auditorium
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2
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Topics
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Model of constructive criticism. The model of constructive confrontation.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
|
On site
|
Auditorium
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2
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Topics
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Effective conflict management. Individual behavioral patterns in conflict situations.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Manipulation strategies and types. Business relationship building strategies.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Manipulation strategies and types. Business relationship building strategies.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Mediator attraction model. Mediation in conflict resolution.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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4-step conflict resolution model.
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Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Negotiation skills. Didactic exercises.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
|
Negotiation skills. Didactic exercises.
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-
Class/Seminar
|
Modality
|
Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
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Topics
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Conflict analysis. Professional mediation mediation. Video footage analysis.
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-
Class/Seminar
|
Modality
|
Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflict analysis. Professional mediation mediation. Video footage analysis.
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Total ECTS (Creditpoints):
3.00
Contact hours:
32 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Leiendekers, A. Konfliktu vadība. Rīga: Mācību centrs „Miervidi”, 2016. 199 lpp.
2.
Teobalds, T., Kūpers, K.(2008). Apklusti un klausies: patiesība par to, kādai ir jābūt saskarsmei darbavietā. Rīga: Lietišķās informācijas dienests, 200 lpp
3.
Untāls, E. (2017). Korporatīvās pasakas. Tavas jaunās dzīves sākums. Rīga: Zvaigzne ABC, 302 lpp
Additional Reading
1.
Losons, K. Prasme sadarboties ar sarežģīta rakstura cilvēkiem. Rīga: Zvaigzne ABC, 2010. 101 lpp.