Veidlapa Nr. M-3 (8)

Study Course Description

Communication Psychology and Skills

Main Study Course Information

Course Code

ISK_083

Branch of Science

Clinical medicine; Internal medicine

ECTS

3.00

Target Audience

Medicine

LQF

Level 7

Study Type And Form

Full-Time

Study Course Implementer

Course Supervisor

Vladimirs Voicehovskis

Structure Unit Manager

Jūlija Voicehovska

Structural Unit

Department of Internal Diseases

Contacts

Riga, Hipokrāta street 2, isk@rsu.lv, +371 67042338

About Study Course

Objective

To develop the students' understanding of professional communication as an essential part of medical practice. To develop the students' ability to choose adequate communication form and type in a particular clinical situation.

Preliminary Knowledge

Human anatomy and physiology, knowledge of the history of medicine, ethics and law; Knowledge of medical philosophy and bioethics; Introduction to the study process, basics of argumentation.

Learning Outcomes

Knowledge

1.Upon successful completion of the course, students will be able to demonstrate: • an understanding in the field of communication and to describe the link between theoretical knowledge of ethics and applied therapeutic aspects; • an understanding of communication content, forms and types in medical practice; • an orientation in physician’s communication implementation in various types of clinical situations.

Skills

1.Upon successful completion of the course, students will be able to perform the following activities: • to communicate with patients and their families, other people or organisations involved in health care; • to choose the appropriate form of contact in the investigation and treatment of the patient depending on the patient's age, gender, temperament, ethnicity and religion; • to choose the most appropriate communication form and type in different clinical situations.

Competences

1.Upon successful completion of the course, students will be able to perform the following activities: • to communicate with people having different skills and experience in professional issues, ensuring personal health, public health or environment-friendly solutions; • to professionally manage conversations with patients and their families by assessing the problem and the persons involved; • to perform an analysis of the situation, demonstrate individual treatment of the patient and creative approach to each clinical case; • to analyse situations, substantiate, logically formulate and explain their opinion.

Assessment

Individual work

Title	% from total grade	Grade
1. Individual work	-	-
Students refer to the recommended and optional literature for each practical class. Identify unclear questions and problems. Develop recommendations for communication in a particular situation.

Examination

Title	% from total grade	Grade
1. Examination	-	-
Class test where the students presents one of the topics covered during the course – in PowerPoint presentation form (10 – 15 min.). The student shows understanding of the topics being presented and his ability to solve problems raised in real clinical situations.

Study Course Theme Plan

FULL-TIME

Part 1

Lecture

Modality	Location	Contact hours
On site	Auditorium	2

Topics

Communication as a basic clinical skill: Definition of communication, introduction, theoretical aspects. Health-related quality of life. E-treatment. Department and hospital rules. Good medical practice principles, role of doctors assistant, medical documentation.

Lecture

Modality	Location	Contact hours
Off site	E-Studies platform	2

Topics

Doctor-patient relationships. Communication with patients w. cognitive problems, w. anxiety. Communication with patients w. addictions.

Lecture

Modality	Location	Contact hours
Off site	E-Studies platform	2

Topics

Conflicts and crises situations.

Lecture

Modality	Location	Contact hours
On site	Auditorium	2

Topics

Language problems. Cultural, religious, food problems.

Lecture

Modality	Location	Contact hours
Off site	E-Studies platform	2

Topics

Medical communication – legal issues. Medics’ rights and patients’ rights.

Class/Seminar

Modality	Location	Contact hours
On site	Specialized room	3

Topics

Introduction to Clinics. Ethical issues of medical communication. Medical deontology. Doctor’s office design (discussion). Doctor’s image (role play).

Class/Seminar

Modality	Location	Contact hours
On site	Specialized room	3

Topics

Historia morbi – subjective part. “First patient” (role play). Visit to the clinic.

Class/Seminar

Modality	Location	Contact hours
On site	Specialized room	3

Topics

Communication with health care professionals (as patients and as colleagues). ISBAR protocol. Communication with patient’s family members. Communication with internet-educated patients.

Class/Seminar

Modality	Location	Contact hours
On site	Specialized room	3

Topics

Age problems: communication with paediatric patients, with geriatric patients. Visit to the clinic.

Class/Seminar

Modality	Location	Contact hours
On site	Specialized room	3

Topics

Communication with dying patients. Kübler-Ross model of grief.

Class/Seminar

Modality	Location	Contact hours
On site	Specialized room	3

Topics

Communication with patients w. chronic diseases. The CCM (Chronic Care Model). Delivering bad news. SPIKES protocol. Visit to the clinic.

Class/Seminar

Modality	Location	Contact hours
On site	Specialized room	3

Topics

Communication with patients w. functional problems (blind, deaf, dumb, aphatic, etc.). Communication with ICU patients. “voICe” and “Small Talk Intensive Care” applications. Visit to the clinic.

Class/Seminar

Modality	Location	Contact hours
On site	Specialized room	3

Topics

Assistance in case of emotional trauma, crisis management. Role play.

Class/Seminar

Modality	Location	Contact hours
On site	Specialized room	3

Topics

Historia morbi – Status praesens objectivus communis – Inspectio – General medical examination. Basic clinical skills. Work in groups.

Class/Seminar

Modality	Location	Contact hours
On site	Specialized room	3

Topics

Historia morbi: visit to clinic, practice with patients. Discussion, summary.

Total ECTS (Creditpoints):

3.00

Contact hours:

40 Academic Hours

Final Examination:

Exam

Bibliography

Required Reading

Allen, James F. Health Law & Medical Ethics for Healthcare Professionals. Boston: Pearson, 2012 (akceptējams izdevums)

Back, Anthony Arnold, Robert Tulsky, James. Mastering Communication with Seriously Ill Patients. Cambridge University Press, 2009 (akceptējams izdevums)

Bickley L.S., Szilagyi P.G. Bates' Guide to Physical Examination and History Taking. Lippincott Williams&Wilkins, 2017

Coulehan J., Block M. The Medical Interview: Mastering Skills for Clinical Practice. Davis Company, 2006 (akceptējams izdevums)

Karpova Ā., Plotnieks I. Personība un saskarsme. Rīga, 1984 (akceptējams izdevums)

Kupčs J. Saskarsmes psiholoģija : saskarsmes būtība – Rīga: Zvaigzne ABC, 1997 (akceptējams izdevums)

Lloyd, Margaret Bor, Robert. Communication Skills for Medicine (3rd Edition). Churchill Livingstone, 2018

Rudzītis K. Diagnostikas pamati un terapijas preambula. Rīga: Nacionālais apgāds, 2010 (akceptējams izdevums)

Ārvalstu studentiem/For international students:

10.

Lloyd, Margaret Bor, Robert. Communication Skills for Medicine (3rd Edition). Churchill Livingstone, 2018

11.

Coulehan J., Block M. The Medical Interview: Mastering Skills for Clinical Practice. Davis Company, 2006 (akceptējams izdevums)

12.

Bickley L.S., Szilagyi P.G. Bates' Guide to Physical Examination and History Taking. Lippincott Williams&Wilkins, 2017

Additional Reading

Adam, Mary B.-Mercurio, Mark R.-Diekema, Douglas S. Clinical Ethics in Pediatrics. Cambridge University Press, 2011

Allen, Judy Brock, And Susan A. Healthcare Communication Using Personality Type: Patients Are Different! Routledge, 2013

Barker, Philip J. Mental Health Ethics. Taylor & Francis Routledge, 2011

Benedetti F. The Patient's Brain: the Neuroscience behind the Doctor-Patient Relationship. Oxford; New York: Oxford University Press, 2011

Christianson, Jon Warrick, Louise H. Physician Communication with Patients: Research Findings and Challenges. University of Michigan Press, 2012

Dan Longo, Anthony Fauci, Dennis Kasper, Stephen Hauser, J. Jameson, Joseph Loscalzo. Harrison's Principles of Internal Medicine, 18th edition. McGraw-Hill, 2021

EACH homepage / database

England, Carole Morgan, Ransolina. Communication Skills for Midwives: Challenges in Everyday Practice. McGraw-Hill Education, 2012

Feldman M., Christensen J. Behavioral Medicine: A Guide for Clinical Practice. 2020.

10.

Groopman J. How Doctors Think. Houghton Mifflin Harcourt Trade & Reference Publishers, 2008

11.

Heritage, John Maynard, Douglas W. Drew, Paul. Communication in Medical Care: Interaction between Primary Care Physicians and Patients. Cambridge University Press, 2006

12.

Jackson J.C. Ethics in Medicine. Cambridge, UK;Malden, MA: Polity, 2006

13.

Lasmane S., Milts A., Rubenis A. Ētika. Rīga, Zvaigzne ABC, 1995

14.

Omārova S. Cilvēks runā ar cilvēku. Rīga, Kamene, 2009

15.

Parrott, Roxanne. Talking about Health: Why Communication Matters. Wiley-Blackwell, 2009

16.

Pilnick, Alison Hindmarsh, Jon Gill, Virginia Teas. Communication in Healthcare Settings: Policy, Participation and New Technologies. Wiley-Blackwell, 2010

17.

Pīzs A. Ķermeņa valoda. – Rīga, Jumava, 2014

18.

Roter, Debra L. Hall, Judith A. Doctors Talking with Patients/Patients Talking with Doctors: Improving Communication in Medical Visits (2nd Edition). ABC-CLIO, 2006

19.

Sanders L. Every Patient Tells a Story: Medical Mysteries and the Art of Diagnosis. Broadway Books, 2009

20.

Savett L.A. The Human Side of Medicine: Learning What It's Like to be a Patient and What It's Like to be a Physician. Auburn House Paperback, 2002

21.

Schaie K. Warner-Willis, Sherry L. Handbook of the Psychology of Aging. Elsevier LTD., 2016

22.

Stiefel F. Communication in Cancer Care. Springer, 2006

23.

Surbone, Antonella Zwitter, Matja Rajer, Mirjana. New Challenges in Communication with Cancer Patients. Springer US, 2012

24.

Thomas, Richard K. Health Communication. Springer, 2006

25.

Ārvalstu studentiem/For international students:

26.

Adam, Mary B.-Mercurio, Mark R.-Diekema, Douglas S. Clinical Ethics in Pediatrics. Cambridge University Press, 2011

27.

Schaie K. Warner-Willis, Sherry L. Handbook of the Psychology of Aging. Elsevier LTD., 2016

28.

Savett L.A. The Human Side of Medicine: Learning What It's Like to be a Patient and What It's Like to be a Physician. Auburn House Paperback, 2002

29.

Stiefel F. Communication in Cancer Care. Springer, 2006

Other Information Sources

http://estudijas.rsu.lv/index.php

Communication Psychology and Skills

Main Study Course Information

Study Course Implementer

About Study Course

Objective

Preliminary Knowledge

Learning Outcomes

Knowledge

Skills

Competences

Assessment

Individual work

Examination

Study Course Theme Plan

Lecture

Topics

Lecture

Topics

Lecture

Topics

Lecture

Topics

Lecture

Topics

Class/Seminar

Topics

Class/Seminar

Topics

Class/Seminar

Topics

Class/Seminar

Topics

Class/Seminar

Topics

Class/Seminar

Topics

Class/Seminar

Topics

Class/Seminar

Topics

Class/Seminar

Topics

Class/Seminar

Topics

Bibliography

Required Reading

Additional Reading

Other Information Sources