Veidlapa Nr. M-3 (8)
Study Course Description
Quality Management
Course Code
SVUEK_012
Branch of Science
-
ECTS
3.00
Target Audience
Medical Services
LQF
Level 6
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Zane Tauriņa
Structure Unit Manager
Anda Ķīvīte-Urtāne
Structural Unit
Institute of Public Health
Contacts
Riga, 9 Kronvalda boulevard, svek@rsu.lv, +371 67338307
About Study Course
Objective
The objective of the study course is to achieve an understanding of the actions involved in a quality management system through systematic study of theoretical material and independent learning.
Preliminary Knowledge
In management science.
Learning Outcomes
Knowledge
1.As a result of completing the study course, the student acquires the basic knowledge to outline, apply and evaluate the suitability of the basic principles of a quality management system in the development of an industry-specific management system.
Skills
1.The student acquires the ability to briefly describe, analyse and develop the systemic interrelationships of an organisation’s activities, to identify measures for improving the quality management system in a specific sector.
Competences
1.The student will be able to independently analyse information and show initiative in applying quality management principles to address process improvement in the field of public health.
Assessment
Individual work
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Individual work |
-
|
-
|
|
Work with study materials. Work on and presentation of assignments and independent learning.
|
||
Examination
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Examination |
-
|
-
|
|
Systematic testing of practical skills during classes. A written exam with theoretical questions and practical work.
|
||
Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Understanding of basic concepts and terminology. Quality management system principles, benefits of implementation. Customer, identifying their needs.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Understanding of basic concepts and terminology. Quality management system principles, benefits of implementation. Customer, identifying their needs.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
A process approach to developing a quality management system. The cost of quality. Quality standards, areas of control thereof, differences therein.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
A process approach to developing a quality management system. The cost of quality. Quality standards, areas of control thereof, differences therein.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality manager, requirements, competences. Quality management system documentation, importance thereof.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality manager, requirements, competences. Quality management system documentation, importance thereof.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality indicators, measurement and analysis thereof.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality indicators, measurement and analysis thereof.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality indicators, measurement and analysis thereof.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Internal quality audit, planning, conduct, auditor requirements.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Internal quality audit, planning, conduct, auditor requirements.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Internal quality audit, planning, conduct, auditor requirements.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Continuous improvement of the quality management system, corrective and preventive actions, analysis of their effectiveness.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Continuous improvement of the quality management system, corrective and preventive actions, analysis of their effectiveness.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Continuous improvement of the quality management system, corrective and preventive actions, analysis of their effectiveness.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Continuous improvement of the quality management system, corrective and preventive actions, analysis of their effectiveness.
|
Total ECTS (Creditpoints):
3.00
Contact hours:
32 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Leilands, J. Kvalitātes vadības sistēmas. Rīga, Latvijas Vēstnesis, 2009. Jaunā ISO 9001:2008 standarta prasību skaidrojums. (akceptējams izdevums)
2.
Janauska, J., Mazais, J., Salenieks, N. Eiropas Izcilības modelis. Studiju burtnīca. RKI, 2005. (akceptējams izdevums)
3.
Kvalitātes pārvaldības sistēmas. Prasības (ISO 9001:2008) : LVS EN ISO 9001, 2009. g. 29. janvāris : aizstāj LVS EN ISO 9001:2000 A un LVS EN ISO 9001:2001 L : Eiropas standarts EN ISO 9001:2008, pārņemts Latvijas standarta statusā = Quality management systems - Requirements (ISO 9001:2008) Rīga : Latvijas Standarts, 2009. 65 lp. : sh., tab. Latvijas standarts (akceptējams izdevums)
4.
Kvalitātes pārvaldības sistēmas. Pamatprincipi un terminu vārdnīca : LVS EN ISO 9000:2015 : aizstāj LVS EN ISO 9000:2006 A, LVS EN ISO 9000:2007 L = Quality management systems - Fundamentals and vocabulary (ISO 9000:2015). Rīga : Latvijas Standarts, 2015. 51 lpp. : ilustrācijas. Latvijas standarts .
Additional Reading
1.
Vides pārvaldības sistēma. 2004. ISO 14001
2.
Arodveselības un darba drošības vadības sistēma. 2007. OHSAS 18001
Other Information Sources
1.
www.kvalitate.lv