Supervision of Teams and Organisations
Study Course Implementer
Riga, 16 Dzirciema Street, vppk@rsu.lv, +37167061587
About Study Course
Objective
Develop awareness of the principles of organisation as a system. Develop the skills to assess the development needs of the organisation. Plan the process, choose appropriate organisational and team supervision methods. To set criteria for evaluating the effectiveness of supervision.
Preliminary Knowledge
Acquired study courses: "Supervisor's professional activity", "Individual supervision", "Group Supervision".
Learning Outcomes
Knowledge
1.Explain the components and characteristics of the organisation. Describe the culture of organisations, its levels and influence in supervision. Analyse the organisation's working environment and its development needs in the context of the sector. Name and describe the organisational supervision as part of the research process and steps. Describe the types of management approaches and analyse the effectiveness of management tools according to the specific nature of the organisation. Explain the principles of change management. Understand the types of resistance to change, compare resistance-management tactics. Name the problems characteristic to the team, explain the team's supervision goals and compare different supervision techniques to work with the team, the organisation.
Investigation of the organization’s situation
Skills
1.Plan and carry out an evaluation of the case study of organisation/team, analyse potential challenges related to the organisation/team development phase and the cultural impact on the situation, identify potential areas to be improved, draw up an organisation/team-based development plan, choose and describe appropriate supervision working methods.
Competences
1.Make an evaluation of the situation and/or team of the organisation. Define development needs and draw up an organisation development plan. Is able to rationally describe the selected working methods, their objectives. Make reasoned conclusions on the needs of the development of management processes.
Examination
Assessment
Individual work
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Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Individual work |
-
|
-
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Independently read the specified sources and make notes, prepare for group work. A detailed case analysis is carried out: an assessment of the situation and/or team of the organisation and an organisation and/or team development plan with a reasoned description of the working methods chosen is drawn up.
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Examination
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Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Investigation of the organization’s situation |
50.00% from total grade
|
10 points
|
|
Work in small groups (4 participants). Students draw a description of the organisation. When working in a group, you should describe the steps you need to take to study your organization’s situation. The job is presented to the rest of the group. After each presentation, questions are asked and the proposed action plan is discussed. Student activity by asking questions and discussing allows for half a single ball of assessment. |
||
|
2.
Examination |
50.00% from total grade
|
10 points
|
|
Case analysis: prepare an evaluation of the organisation in writing and draw up a plan for the development of the organisation, describing the chosen working methods in a reasoned manner. Prepares the presentation. |
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Study Course Theme Plan
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Organisational components and aspects, development models.
Description
Abstract: The lecture looks at the goals and mission of the organisation (meaning of existence, objectives and strategic direction). Students are introduced to different organisational structures (hierarchical, matrix, mesh, etc.) where the organisation is viewed in a specific environment. Different models of organization development are considered (lifecycle model, Greiner growth model, Levine change model, open systems model, etc.) In the lesson, students share their experience of the mission and objectives of their existing workplace/organisation. Working in small groups analyses the different patterns of organisational development - students should create a comparative table reflecting the pros, cons and areas of application of each model. |
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Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Organisational components and aspects, development models.
Description
Abstract: The lecture looks at the goals and mission of the organisation (meaning of existence, objectives and strategic direction). Students are introduced to different organisational structures (hierarchical, matrix, mesh, etc.) where the organisation is viewed in a specific environment. Different models of organization development are considered (lifecycle model, Greiner growth model, Levine change model, open systems model, etc.) In the lesson, students share their experience of the mission and objectives of their existing workplace/organisation. Working in small groups analyses the different patterns of organisational development - students should create a comparative table reflecting the pros, cons and areas of application of each model. |
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Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
The culture of the organisation, its levels and its influence in supervision. Communication in the organisation.
Description
The lecture introduces students to parameters characterising the organisation’s culture, both as a set of values and as a model of behaviour and communication. Values and beliefs, norms and standards of behavior, symbols and rituals, stories and myths. attitudes to innovation and change. E. The cultural model of Shane’s organisations, its application in supervision. Communication styles within an organization. In the lesson, students in pairs share the organisational characteristics observed in their workplace/organization, describe them with specific examples. evaluate and describe existing communication patterns. The role of the interlocutor is to ask knowledgeable questions that help to further describe the existing organisational culture and communication within it. The group discusses the most characteristic cultural characteristics of organisations in Latvia, identifies the most characteristic common characteristics in different fields of professional activity (education, social work, healthcare, etc.). |
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Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
The culture of the organisation, its levels and its influence in supervision. Communication in the organisation.
Description
The lecture introduces students to parameters characterising the organisation’s culture, both as a set of values and as a model of behaviour and communication. Values and beliefs, norms and standards of behavior, symbols and rituals, stories and myths. attitudes to innovation and change. E. The cultural model of Shane’s organisations, its application in supervision. Communication styles within an organization. In the lesson, students in pairs share the organisational characteristics observed in their workplace/organization, describe them with specific examples. evaluate and describe existing communication patterns. The role of the interlocutor is to ask knowledgeable questions that help to further describe the existing organisational culture and communication within it. The group discusses the most characteristic cultural characteristics of organisations in Latvia, identifies the most characteristic common characteristics in different fields of professional activity (education, social work, healthcare, etc.). |
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Lecture
|
Modality
|
Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Specific nature of the professional sector and/or institution, assessment of needs and resources.
Description
The lecture introduces students to the specificities of various professional fields, the needs of supervision in them. Students are presented with studies carried out in Latvia on the needs of supervision in various professional fields (educational environment, Orphan’s Court, etc.) students discuss research data in the lesson. Share a vision of the needs of their occupational/workplace supervisors. |
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Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Specific nature of the professional sector and/or institution, assessment of needs and resources.
Description
The lecture introduces students to the specificities of various professional fields, the needs of supervision in them. Students are presented with studies carried out in Latvia on the needs of supervision in various professional fields (educational environment, Orphan’s Court, etc.) students discuss research data in the lesson. Share a vision of the needs of their occupational/workplace supervisors. |
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Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Supervision process in the organisation as a pilot study: diagnostics of organisation, change management, evaluation.
Description
The lecture introduces students to supervision as a process-based approach that includes diagnostics, change management, evaluation and introduction of new action. Diagnostic methods (observation, interviews, questionnaires, tests, reflection groups). Approaches to managing change. Evaluation and feedback. In the lesson, students work in small groups where situational/organizational descriptions are drawn. Each group must create an action plan - how, how, how, how, in the current situation, the organization’s supervisory needs can be ascertained. The work is presented to the rest of the group and evaluated as a mid-semester examination. |
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Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Supervision process in the organisation as a pilot study: diagnostics of organisation, change management, evaluation.
Description
The lecture introduces students to supervision as a process-based approach that includes diagnostics, change management, evaluation and introduction of new action. Diagnostic methods (observation, interviews, questionnaires, tests, reflection groups). Approaches to managing change. Evaluation and feedback. In the lesson, students work in small groups where situational/organizational descriptions are drawn. Each group must create an action plan - how, how, how, how, in the current situation, the organization’s supervisory needs can be ascertained. The work is presented to the rest of the group and evaluated as a mid-semester examination. |
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Supervision process in the organisation as a pilot study: diagnostics of organisation, change management, evaluation.
Description
The lecture introduces students to supervision as a process-based approach that includes diagnostics, change management, evaluation and introduction of new action. Diagnostic methods (observation, interviews, questionnaires, tests, reflection groups). Approaches to managing change. Evaluation and feedback. In the lesson, students work in small groups where situational/organizational descriptions are drawn. Each group must create an action plan - how, how, how, how, in the current situation, the organization’s supervisory needs can be ascertained. The work is presented to the rest of the group and evaluated as a mid-semester examination. |
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Management theories, management tools. Management styles, levels, functions.
Description
The lecture introduces students to the evolution of management theories at various historical stages - from the beginning of the 1919-20s to the present day. Top leadership theories these days. Styles of leadership (authoritarian, democratic, liberal, etc.). Key management functions - planning, organisation, human resources management, motivation, control. In the lesson, students discuss and compare different management theories, seek their application according to a specific situation. Students are offered a role play: a student plots a role (management style) that they demonstrate to the rest of the group. Others should remember which style of management is displayed, mention the phenomena that characterise it. |
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Lecture
|
Modality
|
Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Team as an organisational subsystem, typical problems. Ethical dilemmas. The goals and methods of the team's supervision.
Description
The lecture looks at the phenomena characterising the team. The dynamic of the team’s development. Problems in the team - communication difficulties, ambiguity of roles and responsibilities, lack of motivation and engagement, conflicts, unequal workload, lack of trust, weak leadership and management processes, etc.). key steps in addressing ethical dilemmas and the role of supervisor in this process: problem identification and recognition, situational analysis, evaluation of normative guidelines, team discussion, evaluation of solutions, decision-making, review and learning. Students are presented with a variety of practical methods that can be applied in supervision when dealing with ethical dilemmas. The lesson offers students case descriptions that involve different ethical dilemmas within the organization. Students apply specific methods to solve ethical dilemmas to a specific solution. Discussion of ethical dilemmas experienced in experience. |
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Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Team as an organisational subsystem, typical problems. Ethical dilemmas. The goals and methods of the team's supervision.
Description
The lecture looks at the phenomena characterising the team. The dynamic of the team’s development. Problems in the team - communication difficulties, ambiguity of roles and responsibilities, lack of motivation and engagement, conflicts, unequal workload, lack of trust, weak leadership and management processes, etc.). key steps in addressing ethical dilemmas and the role of supervisor in this process: problem identification and recognition, situational analysis, evaluation of normative guidelines, team discussion, evaluation of solutions, decision-making, review and learning. Students are presented with a variety of practical methods that can be applied in supervision when dealing with ethical dilemmas. The lesson offers students case descriptions that involve different ethical dilemmas within the organization. Students apply specific methods to solve ethical dilemmas to a specific solution. Discussion of ethical dilemmas experienced in experience. |
Bibliography
Required Reading
Adizes, I. (2018). Prasmīga pārmaiņu vadība. Ievads organizāciju terapijā. Rīga: Zvaigzne
Šarmers, K.O. (2018). U teorija. vadība no topošās nākotnes. Rīga: Zvaigzne
Gavin, J. (2022). Foundations of professional coaching : models, methods, and core competencies. Champaign, IL : Human Kinetics
Campbell, D., Coldicutt, T., & Kinsella, K. (2018). Systemic Work With Organizations: A New Model for Managers and Change Agents. H.Karnac Books Ltd.
Hawkins, P., & Smith, N. (2013). Coaching, Mentoring and Organizational Consultancy. Open University Press.
Levi, D. (2020). Group Dynamics for Teams. Sage Publications Inc.
Rollinson, D. (2008). Organisational behaviour and analysis: an integrated approach (4th ed.). London: Pearson education Limited. (Jaunāks izdevums nav izdots)
Copeland, S. (2013). Counselling supervision in organisations. London: Routledge
Peter J. Pecora, David A. Cherin, Emily J. Bruce (2009). Strategic Supervision: A Brief Guide for Managing Social Service Organizations. London: Sage Publications Ltd. (Jaunāks izdevums nav izdots)
Carl D. Glickman, Stephen P. Gordon, Jovita M. Gross- Gordon (2018). SuperVision and Instructional Leadership: A Developmental Approach. Pearson
Ockerman, S., Reindl, S. (2020). Mastering professional scrum : coaches' notes for busting myths, solving challenges, and growing agility. Boston : Addison-Wesley
Additional Reading
Kruse, K. (2019). Great leaders have no rules: Contrarian leadership principles to transform your team and business. London: Rodale Press
Mārtinsone, K., Vāverniece, I., Mihailovs, I.J. (2010). Multikulturālie aspekti supervīzijā. No: Mārtinsone, K. (Sast.) Supervīzija un tās specifika mākslu terapijā. Rīga: Drukātava.
Proctor, B. (2008). Group Supervision: A Guide to Creative Practice. (2nd ed.). London: SAGE Publications Ltd.
Supervīzija sociālajā darbā: Supervizora rokasgrāmata. (2007). Rīga: Latvijas Universitāte.
Zhou, J., & Shally, C.E. (2024). Handbook of organizational creativity. New York: Lawrence Erlbaum Associates.