Veidlapa Nr. M-3 (8)
Study Course Description
Conflict Management and Personnel Counselling
Course Code
SUPK_035
Branch of Science
Psychology; Social Psychology
ECTS
3.00
Target Audience
Communication Science
LQF
Level 7
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Sandra Mihailova
Structure Unit Manager
Ieva Puzo
Structural Unit
Faculty of Social Sciences
Contacts
Dzirciema street 16, Rīga, szf@rsu.lv
About Study Course
Objective
To develop students’ understanding of conflict resolution and personnel management, in particular personnel counselling, to improve skills in doing that.
Preliminary Knowledge
Social psychology, basics of management.
Learning Outcomes
Knowledge
1.Students understand modern conflict resolution and personnel counselling approaches, methods and strategies.
Skills
1.Students know how to find the most adequate conflict resolution and counselling strategy in a specific situation and substantiate their choice.
Competences
1.Students are able to consult a person and to resolve a conflict by using obtained knowledge in research and practical activity.
Assessment
Individual work
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Individual work |
-
|
-
|
|
Report, agreeing on the topic with the university lecturer, independent reading.
|
||
Examination
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Examination |
-
|
-
|
|
At the beginning and at the end of each class theoretical knowledge of students is checked (20%).
Participation in seminars (20%).
Report (30%), agreeing on the topic with the university lecturer.
Written exam (30%).
|
||
Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Modern personnel management. Conflicts, their types, specifics in different environments.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Modern personnel management. Conflicts, their types, specifics in different environments.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflict resolution approaches and methods.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflict resolution approaches and methods.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Counselling: concept, types, strategies.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Counselling: concept, types, strategies.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Counselling training.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Counselling training.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Modern challenges in conflict management and personnel counselling. Description of latest approaches and problems.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Modern challenges in conflict management and personnel counselling. Description of latest approaches and problems.
|
Total ECTS (Creditpoints):
3.00
Contact hours:
20 Academic Hours
Final Examination:
Exam
Bibliography
Required Reading
1.
Vorončuka I. Personāla vadība. Rīga, 2000.
2.
Sudraba V., Mārtinsone K. Grupu psiholoģiskā konsultēšana un psihoterapija. Rīga: RSU, 2018.
3.
Konsultēšanas un psihoterapijas teorija un prakse. Rīga: Zvaigzne ABC, 2016.
4.
Trosens A., Hofmans R., Rotšifere D.B. Mediācija. Mediācijas pamati teorijā un praksē
5.
Leiendekers A. Konfliktu vadība. Rīga: Miervidi, Jumava, 2016
Additional Reading
1.
Армстронг М. Практика управления человеческими ресурсами. 8-е издание. Питер. 2004.
2.
Armstrong, M. A Handbook of Human Resource Management Practice. 9th ed., 2003.
3.
Forands I. Menedžmenta mazā enciklopēdija. Rīga: Latvijas Izglītības fonds, 2018.
4.
Pāvulēns J., Mārtinsone K., Mihailova S. Konsultatīvais atbalsts skolēniem. Rīga: Raka, 2018.
5.
Bolis J., Gereiša Z. Mediācija un sarunas. Rīga: Juridiskā koledža, 2015.
6.
Jefimovs N. Mediācijas piemērošanas perspektīvas un tās kavējošo faktoru neitralizācijas iespējas krimināltiesisko konfliktu noregulēšanā Latvijā. DU, 2018
7.
100 Best Conflict Resolution Books of All Time
Other Information Sources
1.
Izmantojamas publikācijas masu medijos