Veidlapa Nr. M-3 (8)
Study Course Description
Sustainable Business Process Management
Course Code
SZF_087
Branch of Science
-
ECTS
5.00
Target Audience
Business Management
LQF
Level 6
Study Type And Form
Full-Time; Part-Time
Study Course Implementer
Course Supervisor
Jekaterina Pankova
Structure Unit Manager
Ieva Puzo
Structural Unit
Faculty of Social Sciences
Contacts
Dzirciema street 16, Rīga, szf@rsu.lv
About Study Course
Objective
To improve understanding and knowledge of the essence of business processes and the necessity of their management for successful operation and development of the company. To promote the acquisition of business process management skills based on Lean and Six Sigma methodologies, their methods and practical examples of building new business processes, analysing existing business processes and making improvements.
Preliminary Knowledge
The basics of economics, microeconomics and mathematics.
Learning Outcomes
Knowledge
1.On successful completion of the study course, students will acquire knowledge of business process analysis methods: non-value adding activities, process loss identification and elimination; process visualization – process mapping; measurement of key process performance indicators; process flow management; addressing the causes of problems; process risk analysis. Students will learn effective methods for implementation of new or improved business processes, continuous improvement culture, and change management in a company.
Skills
1.After the completion of the study course, students will be able to identify, visualize and analyse business processes of a company, to develop improved process scenarios by performing a comparative analysis of them, as well as to make suggestions for the introduction of improvements. Students will be able to develop plans for the implementation of new or improved processes, as well as know the principles of effective communication when implementing changes in a company.
Competences
1.Students will gain competence in business process management, new process development, and improvement of existing processes based on Lean and Six Sigma methodologies.
Assessment
Individual work
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Individual work |
-
|
-
|
|
Development of summaries.
Development of an individual project.
In order to evaluate the quality of the study course as a whole, the student must fill out the study course evaluation questionnaire on the Student Portal.
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||
Examination
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Examination |
-
|
-
|
|
Attendance of lectures and seminars – 5%;
Participation in seminars (activity and quality of answers, tests, group work) – 20%;
Assessment of summaries – 15%;
Individual project – 20%;
Exam grade – 40%.
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||
Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Importance of business processes for sustainable development of a company.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Business process simulation – Lean game.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Business process simulation – Lean game.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Business process simulation – Lean game.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Methods of business process analysis.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Methods of business process analysis.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Business process modelling using BPMN notation.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Business process modelling using BPMN notation.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Introduction of Lean and Six Sigma in a company.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Process improvement project management. Continuous improvement management.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Process improvement project management. Continuous improvement management.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Principles of effective communication when making changes in a company.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Implementing an improved process in a company.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Implementing an improved process in a company.
|
Total ECTS (Creditpoints):
5.00
Contact hours:
28 Academic Hours
Final Examination:
Exam (Written)
PART-TIME
Part 1
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Business process simulation – Lean game.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Business process simulation – Lean game.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Methods of business process analysis.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Business process modelling using BPMN notation.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Introduction of Lean and Six Sigma in a company.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Process improvement project management. Continuous improvement management.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Implementing an improved process in a company.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Implementing an improved process in a company.
|
Total ECTS (Creditpoints):
5.00
Contact hours:
18 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Rachael A. 2021. Lean Six Sigma.
2.
Maurya A. 2012. Running Lean. O'Reilly Media, Inc.
3.
Babris S., Kaļķis H., Pikšs M., Sorokins V. 2021. Praktiskais LEAN. BEA.
4.
Babris S., Kaļķis H., Mūrnieks J., Piekuss U. 2016. Lean risinājumi efektīvākam biznesam. BEA.
Additional Reading
1.
Bergman B., Klefsjo B. 2010. Quality from Customer Needs to Customer Satisfaction. Studentlitteratur AB.
2.
Shaffie S., Shahbazi S. 2012. Lean Six Sigma. The McGraw-Hill.
3.
Alvarez C. 2014. Lean Customer Development: Building Products Your Customers Will Buy. O'Reilly Media, Inc.