Veidlapa Nr. M-3 (8)
Study Course Description
Professional Communication in Social Work
Course Code
LUSDK_258
Branch of Science
Sociology and social work
ECTS
3.00
Target Audience
Social Welfare and Social Work
LQF
Level 6
Study Type And Form
Full-Time; Part-Time
Study Course Implementer
Course Supervisor
Ārija Baltiņa
Structure Unit Manager
Liāna Deklava
Structural Unit
Department of Rehabilitation
Contacts
Riga, 26a Anninmuizas boulevard, socdk@rsu.lv, +371 67061575
About Study Course
Objective
To build knowledge and understanding of students of the Department of Welfare and Social Work about the communication process, the parties involved in communication, means of communication, planning and leading of an interview, breakdown and resolution of conflicts, public speech.
Preliminary Knowledge
Not necessary.
Learning Outcomes
Knowledge
1.After a successful mastering of the study course, the student will be able: • to describe the concept of communication; • to recognise levels of communication; • to describe the process of preparation for an interview and its leading; • to explain the process of occurrence of conflicts and their resolution; • to list the breakdown of conflicts; • to list communication channels • to describe the media reflection of social work.
Skills
1.After a successful mastering of the study course, the student will be able: • to evaluate development of conflicts and possible solutions • to prepare a public speech • to use communication skills in work with a client • to plan and prepare an interview with a client.
Competences
1.Able to describe the nature and process of communication, the process of encoding and decoding information. Able to identify types of conflicts and possible resolution options. Able to describe the necessary actions in the preparation of a successful interview and/or conversation and speech.
Assessment
Individual work
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Individual work |
-
|
-
|
|
Studying of literature sources, acquaintance with research, performance of practical works, work in groups.
Please complete the study course evaluation questionnaire.
|
||
Examination
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Examination |
-
|
-
|
|
Attendance (20%), participation in group work (25%), preparation and presentation of a presentation (35%), written examination (20%).
|
||
Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Concept of communication, levels and means of communication. Nature and process of communication, agents involved.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Concept of communication, levels and means of communication. Nature and process of communication, agents involved.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Communication with a client at micro level: leading a conversation/interview.
Communication styles and techniques.
Alternative means of communication.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Communication with a client at micro level: leading a conversation/interview.
Communication styles and techniques.
Alternative means of communication.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Communication with a client at micro level: leading a conversation/interview.
Communication styles and techniques.
Alternative means of communication.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Communication with a client at micro level: leading a conversation/interview.
Communication styles and techniques.
Alternative means of communication.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflicts, their occurrence and resolution.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflicts, their occurrence and resolution.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Public speech.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Public speech.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Public speech.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Communication, using different means: letters, speech in mass media. Examples.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Communication, using different means: letters, speech in mass media. Examples.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Communication, using different means: letters, speech in mass media. Examples.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Social work reflection in mass media.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Social work reflection in mass media.
|
Total ECTS (Creditpoints):
3.00
Contact hours:
32 Academic Hours
Final Examination:
Exam (Written)
PART-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Concept of communication, levels and means of communication. Nature and process of communication, agents involved.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Communication with a client at micro level: leading a conversation/interview.
Communication styles and techniques.
Alternative means of communication.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Communication with a client at micro level: leading a conversation/interview.
Communication styles and techniques.
Alternative means of communication.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflicts, their occurrence and resolution.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflicts, their occurrence and resolution.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Public speech.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Public speech.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Communication, using different means: letters, speech in mass media. Examples.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Communication, using different means: letters, speech in mass media. Examples.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Social work reflection in mass media.
|
Total ECTS (Creditpoints):
3.00
Contact hours:
20 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Cournoyer, B. R. Social Work Skills. Workbook. Cengage Learning. 2016.
2.
Loughram, H. Counseling Skills for Social Workers. Routledge. 2019.
3.
Weisman, D., Zornado, J. Professional Writing for Social Work Practice. 2nd Edition. Springer Publishing Company. 2018.
Additional Reading
1.
Lishman, J. Communication in Social Work. Palgrave Macmillan. 2009.