Veidlapa Nr. M-3 (8)
Study Course Description
Business Labels and Contact Basics
Course Code
LSPA_565
Branch of Science
Health sciences
ECTS
3.00
Target Audience
Business Management; Pedagogy; Sports Trainer
LQF
Level 6
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Monta Jakovļeva
Structure Unit Manager
Uģis Ciematnieks
Structural Unit
Department of Sports Theory
Contacts
LSPA, Brīvības gatve 333, Riga, LV-1006
About Study Course
Objective
Understanding the basics of applied etiquette and professional communication by developing skills for professional behaviour, effective communication and relationship building in different occupational and social situations.
Preliminary Knowledge
Ethics, leadership fundamentals, general and contact psychology.
Learning Outcomes
Knowledge
1.Knows the basic principles of applied label collaboration, forms and techniques of official and informal contact.
Skills
1.Is able to apply theoretical knowledge in applied etiquette and behavioural culture in the interests of achieving the common goal.
Competences
1.Able to handle matters of applied co-operation independently and in a team, organise practical contacts and implement communicative processes.
Assessment
Individual work
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Create a presentation on the topic you choose |
25.00% from total grade
|
10 points
|
|
Create a presentation on the topic you choose |
||
|
2.
Role and rules of professional etiquette in a given field |
25.00% from total grade
|
10 points
|
|
Develop a small learning material (PowerPoint presentation or video) related to your work environment |
||
|
3.
Analysis of professional interaction and self-presentation |
25.00% from total grade
|
10 points
|
|
Describe a professional situation (e.g. job interview, meeting, presentation, etc.) and analyse your self-presentation and professional communication |
||
Examination
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Applied label and communication basics |
25.00% from total grade
|
10 points
|
Study Course Theme Plan
FULL-TIME
Part 6
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Foundations and importance of applied label in modern society
Description
The nature of applied etiquette, its historical evolution and importance in today’s professional and academic environment. The role of etiquette in building relationships and building trust. Human appearance, body language and first impression. Gestures of decency and acceptable norms in different situations. |
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Greeting and dating etiquette
Description
Different ways of greeting, polite phrases, a culture of hand pressure given status and hierarchy. |
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Professional communication: verbal and written etiquette
Communication in e-mails and social networks in a professional environment
Description
The art of speech in communication, as well as formal and informal written communication – communication of letters, messages and emails. Digital label rules: How to write professional email, how to build a profile on social networks. |
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Study room
|
2
|
Topics
|
Behavior in a job interview and work environment
Description
How to prepare for interviews: how to behave, dress, answer questions, and how to maintain professional behavior in your daily routines. |
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Behavior in a job interview and work environment
Description
How to prepare for interviews: how to behave, dress, answer questions, and how to maintain professional behavior in your daily routines. |
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Study room
|
2
|
Topics
|
Behavioural norms in meetings and presentations
Description
Polite behavior in team situations is discussed. Label during public appearances |
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Behavioural norms in meetings and presentations
Description
Polite behavior in team situations is discussed. Label during public appearances |
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Clothing label in various professional contexts
Description
Choice of clothing (code). Choosing appropriate clothing for different situations |
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Study room
|
2
|
Topics
|
Intercultural etiquette and behaviour in an international environment
Description
Cultural differences in applied etiquette – how not to skirt boundaries deemed polite or rude in different countries |
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Intercultural etiquette and behaviour in an international environment
Description
Cultural differences in applied etiquette – how not to skirt boundaries deemed polite or rude in different countries |
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Study room
|
2
|
Topics
|
Label for telephones and video conferencing
Description
Professional telephone communication and behaviour during remote meetings (Zoom, team platforms) |
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Label for telephones and video conferencing
Description
Professional telephone communication and behaviour during remote meetings (Zoom, team platforms) |
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Terms and meaning of Exchange of Visitcards in Business Environment
Description
How to correctly transfer and accept business cards, what information they should include, and how to perform this process with regard to different cultures |
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Study room
|
2
|
Topics
|
Etiquette at professional events and networking.
Time planning and punctuality, as a show of respect
Description
How to behave at conferences, exhibitions and other events where it is necessary to get acquainted, make contacts and maintain communication thereafter. Emphasises the value of time, the importance of punctuality in applied communication and practical tips for effective time management |
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Etiquette at professional events and networking.
Time planning and punctuality, as a show of respect
Description
How to behave at conferences, exhibitions and other events where it is necessary to get acquainted, make contacts and maintain communication thereafter. Emphasises the value of time, the importance of punctuality in applied communication and practical tips for effective time management |
Total ECTS (Creditpoints):
3.00
Contact hours:
30 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Dubkēvičs L., Ķestere I. Saskarsme. Lietišķā etiķete. R.: Jumava, 2003.(akceptējams izdevums)
2.
Kincāns V. Etiķete sadzīvē, lietišķajos kontaktos, starptautiskajās attiecībās. R.: SIA Biznesa partneri, 2000. (akceptējams izdevums)
3.
Vanderbilta E. Lielā etiķetes grāmata. R.: Jumava, 2012. (akceptējams izdevums)
4.
Ķestere I. Lietišķā etiķete.Eiropas pieredze. R.: Zvaigzne ABC, 2007 (akceptējams izdevums)
5.
Odiņa A. Lietišķās un oficiālās uzvedības grāmata. R.: Apgāds Zelta grauds, 2011. (akceptējams izdevums)
6.
Veics V. Uzvedības kultūra saskarsmē. R.: 2000. (akceptējams izdevums)
Additional Reading
1.
Fosters D. Lietišķā etiķete Eiropā. R.: Zvaigzne ABC, 2005. (akceptējams izdevums)
2.
Vicki McLeod – Effective Communication at Work: Speaking and Writing Well in the Modern Workplace (2020)