Veidlapa Nr. M-3 (8)
Study Course Description
Communication Psychology and Communication Skills
Course Code
LF_655
Branch of Science
Psychology
ECTS
3.00
Target Audience
Nursing Science
LQF
Level 6
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Irita Kovaļska
Structure Unit Manager
Dita Role
Structural Unit
RSU Liepāja Branch
Contacts
J. Asara Street 5, vppk@rsu.lv, +37167061587
About Study Course
Objective
To develop understanding of the psychological aspects of interrelationships, the importance of successful professional communication during the implementation of the health care process, to promote the development and improvement of communication skills.
Preliminary Knowledge
Secondary school level knowledge in social sciences.
Learning Outcomes
Knowledge
1.Students develop their knowledge about the structure of communication, types, influencing factors; acquire knowledge in clinical interviewing and counselling techniques; describe the nurse's role of communication in the medical care process in a clinical setting; name the aspects of professional communication in the model of communication with the patient in the clinical environment; define the causes of conflicts, describe the signals of conflict and tactics of resolving them.
Skills
1.Recognizes and describes different emotions; during simulations professionally leads the conversation, collecting the anamnesis and conducting the motivational interview; applies conflict resolution skills in simulated learning situations; identifies situations that increase a risk of burnout; evaluates own resources, burnout risks and skills to be improved in professional communication; conflict resolution skills are applied in simulated learning situations.
Competences
1.Understands the needs of patients in different communication situations in clinical care; Understands the aspects for a successful clinical interview and the application of counselling techniques; Differentiates risk factors in the development of potential conflicts and chooses behavior for more successful conflict resolution.
Assessment
Individual work
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Individual work |
-
|
-
|
|
Analysis of communication situations in the health care environment. Students present a case study describing the concept of communication and communication skills.
|
||
Examination
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Examination |
-
|
-
|
|
Independent work in practical classes, participating in simulations and self-experience exercises – 50%. Analysis and presentation of communication situations – 50%.
|
||
Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
The concept of communication, communication process, its characteristics. Factors influencing communication. Types of communication, their characteristics: verbal, non-verbal communication.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Basics of clinical interviewing. Open, closed questions. Paraphrase. Motivational interview.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Emotions, its role in everyday life and in the healing process. Working with different patient groups.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Stress and stress management. Professional burnout and its prevention.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflict, types of conflicts, causes of conflicts, conflict resolution.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Social roles of medical care staff in patient communication. Specifics of communication in the clinical environment.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Clinical interviewing basics. Motivational interview.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Clinical interviewing basics. Motivational interview.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Work with different patient groups.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Work with different patient groups.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Stress and stress management. Professional burnout.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Stress and stress management. Professional burnout.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflicts, their causes, types and resolution methods.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conflicts, their causes, types and resolution methods.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Clinical case analysis.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Clinical case analysis.
|
Total ECTS (Creditpoints):
3.00
Contact hours:
32 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Vidnere M., Nucho A. Ozoliņa. Intervēšanas prasme, Raka, 2012.
2.
K.Mārtinsone, V.Sudraba (Red.). (2019). Veselības psiholoģija: Teorijas un prakses starpdisciplinārā perspektīva. Rīga: RSU.
3.
Gjyn, O’Toole, Communication: Core Interpersonal Skills for Health Professionals, Chatswood, NSW: Elsevier, 2016.
4.
Carole England, Ransolina Morgan, Communication skills for midwives: challenges in everyday practice, Maidenhead: McGraw Hill/Open University Press, c2012
5.
Julia Balzer Riley, Comunication in Nursing, Seven Edition, ELSEVIER, 2012, 83-336.
6.
Juliet Koprowska, Communication and interpersonal skills in social work, Exeter: Learning Matters, 2010.
7.
Roxanne Parrott, Talking about Health: Why Communication Matters, Chichester, U.K.; Malden, MA: Wiley-Blackwell, 2009.
8.
Sarah Kraszewski, Abayomi McEwen, Communication skills for adult nurses, Maidenhead: McGraw Hill/Open University Press, 2010.
9.
Miller, W., Rollnick, S., (2002). Motivational interviewing: preparing people for change. New York; London: Guilford Press
10.
Furlong, Gary T., & Mississauga, Ont. (2005). The conflict resolution toolbox: models & maps for analyzing, diagnosing, and resolving conflict). Canada: J. Wiley & Sons
Additional Reading
1.
Boulbijs Dž. Drošais pamats, Raca ABC, 1998.
2.
Judith M.Wilkinson, Leslie S.Treas, Fundaments of Nursing. Theory, concepts, and Applications, F.A. Davis Company/Philadelphia, 2012, Vol.1, 361-369.
3.
Kuzņecovs V., Stress un depresija, SIA Lietišķās informācijas dienests, 2010.
4.
Patricia A. Potter, Anne Griffin Perry, Patricia A. Stockert, Amy Hall, Basic Nursing, Seven Edition, Mosby/ELSEVIER, 2011, 165-185.
5.
Roadways to healthy living: a guide for effective stress management / South Kingstown: 2009.