Veidlapa Nr. M-3 (8)
Study Course Description
Communication Psychology
Course Code
HZK_008
Branch of Science
Psychology
ECTS
3.00
Target Audience
Pharmacy
LQF
Level 7
Study Type And Form
Full-Time; Part-Time
Study Course Implementer
Course Supervisor
Laura Bitiniece
Structure Unit Manager
Ieva Puzo
Structural Unit
Faculty of Social Sciences
Contacts
Dzirciema street 16, Rīga, szf@rsu.lv
About Study Course
Objective
Understanding of the essence of communication, its objectives and tools in order to be able to apply it in practice.
Preliminary Knowledge
According to secondary education.
Learning Outcomes
Knowledge
1.Students can name elements, structure and principles of communication; recognize the difference between different levels of communication and between various reaction types among people. Students can describe communication barriers, effective methods of giving and receiving information, and understand the main conflict solving strategies.
Skills
1.Students should be able to analyse cases, influence communication process, solve conflicts, manage professional relationships with patients/clients, colleagues, give and receive information and feedback, overcome communicative barriers, paraphrase and listen actively.
Competences
1.Cognitive competence – ability to use theoretical knowledge in practical settings.
Assessment
Individual work
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Individual work |
-
|
-
|
|
• observations of human behavior,
• case analysis,
• independently prepared presentations,
• role-playing games, etc.
In order to evaluate the quality of the study course as a whole, the student must fill out the study course evaluation questionnaire on the Student Portal.
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Examination
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Examination |
-
|
-
|
|
Cumulative rating in a 10-point system:
1. Exam – 40%
2. Work in seminars – 60%, which includes:
• Individually prepared presentations – 20%
• Tests on lesson topics – 40%
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Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
What is communication?
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conversation and listening
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Efficient communication
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Communication in groups
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Deception. Conflicts
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Challenges and Strategies in Health Communication
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Non-verbal communication
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
The Art of Listening
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Social Influence
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Group Communication
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Towards Conflict Resolution
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Patient Centeredness in Pharmacy Practice
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
A Comprehensive Analysis of the Communication Situation
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Pharmacist/Patient Consultation I
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Pharmacist/Patient Consultation II
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Mid-term test
|
Total ECTS (Creditpoints):
3.00
Contact hours:
32 Academic Hours
Final Examination:
Exam
PART-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
What is communication?
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Conversation and listening
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Efficient communication
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Communication in groups
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Deception. Conflicts
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Challenges and Strategies in Health Communication
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Non-verbal communication
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
The Art of Listening
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Social Influence
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Group Communication
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Towards Conflict Resolution
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Patient Centeredness in Pharmacy Practice
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
A Comprehensive Analysis of the Communication Situation
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Pharmacist/Patient Consultation I
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Pharmacist/Patient Consultation II
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Mid-term test
|
Total ECTS (Creditpoints):
3.00
Contact hours:
32 Academic Hours
Final Examination:
Exam
Bibliography
Required Reading
1.
The Routledge Handbook of Health Communication, Ed.by T.L.Thompson, N.G.Harrington, Routledge, NY, 2022.
2.
Reņģe V. Sociālā psiholoģija.- Rīga, 2002 (akceptējams izdevums)
3.
Omārova S. Cilvēks runā ar cilvēku – R., 2006. (akceptējams izdevums)
4.
de Oliveira, D. R., & Shoemaker, S. J. (2006). Achieving patient-centeredness in pharmacy practice: Openness and the pharmacist’s natural attitude. Journal of the American Pharmacists Association, 46(1), 56–64.
5.
H. Fekseuss “Izcilas sociālās prasmes”, nodaļa “Tuvcīņa. Kad briest konflikts”, 249.-288.lpp., Zvaigzne ABC, 2019. Tulk. I.Grezmane.
6.
Reņģe V. Psiholoģija: savstarpējo attiecību psiholoģija –R., 2004. (akceptējams izdevums)
7.
Saskarsmes psiholoģija. 2 sēj. -R., 2003-2004. (akceptējams izdevums)
8.
Kupčs J. Saskarsmes psiholoģija.– R., 1997. (akceptējams izdevums)
9.
Omārova S. Komunikācija – R., 2007. (akceptējams izdevums)
10.
Glāsa L. Ķermeņa valoda – R., 2005. (akceptējams izdevums)
11.
Pīzs A. Ķermeņa valoda – R., 2016.
Additional Reading
1.
DeVito, Joseph A. The interpersonal communication book. Pearson, 2013.
2.
Engleberg, Isa N., Wynn, Dianna R. Working in Groups. Communication Principles and Strategies. Pearson, 2017.
Other Information Sources
1.
RSU bibliotēkas materiāli
2.
Pētījumi veselības komunikācijā, tai skaitā, pacientu/ārstu komunikācijas ieraksti un transkripti