Veidlapa Nr. M-3 (8)
Study Course Description
Quality Management
Course Code
LUSDK_055
Branch of Science
Social Politics and Organisation of Social Work; Sociology and social work
ECTS
3.00
Target Audience
Social Welfare and Social Work
LQF
Level 7
Study Type And Form
Full-Time; Part-Time
Study Course Implementer
Course Supervisor
Ārija Baltiņa
Structure Unit Manager
Liāna Deklava
Structural Unit
Department of Rehabilitation
Contacts
Riga, 26a Anniņmuižas boulevard, socdk@rsu.lv, +371 67061575
About Study Course
Objective
To familiarise master students with theoretical and practical quality management systems and standards for ensuring the quality of services in the institutions of social service providers.
Preliminary Knowledge
Prior knowledge of management.
Learning Outcomes
Knowledge
1.Master students understand the concept of quality management, know quality management systems and their use opportunities in the field of social services.
Skills
1.Master students know how to choose appropriate quality management systems to ensure the quality process of social services, assess different quality management systems – their advantages and disadvantages; able to work in a team/group; able to assess the results of own work, motivate employees; improve and criticise new ideas; • listen, watch and read with a creative attitude; • creatively structure own work.
Competences
1.Able to evaluate and choose to manage team/team work, analyse, systematise and integrate the information obtained; able to lead work; evaluate the control process; justify the need for quality management, use quality management methods.
Assessment
Individual work
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Individual work |
-
|
-
|
|
Studies of literature, study and selection of theoretical material. Participation in lectures, classes, active participation in seminars. Participation in group work. Reflection.
|
||
Examination
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Examination |
-
|
-
|
|
2.
Examination |
-
|
-
|
|
Active participation in lectures – 25%, attendance of lectures and classes – 25%, tests – preparation of practical work for examination and its presentation at a seminar – 50%.
|
||
Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality management principles and systems
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Use of quality management systems in the field of social services
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Placement location
|
2
|
Topics
|
Use of quality management systems in the field of social services
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Creation, introduction and maintenance of quality management systems
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Creation, introduction and maintenance of quality management systems
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Creation, introduction and maintenance of quality management systems
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Self-assessment methodology of social service providers
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Self-assessment methodology of social service providers
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
ISO 9000 standard
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
ISO 9000 standard
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Internal audit of quality management systems
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Internal audit of quality management systems
|
Total ECTS (Creditpoints):
3.00
Contact hours:
24 Academic Hours
Final Examination:
Exam
PART-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Quality management principles and systems
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Use of quality management systems in the field of social services
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Placement location
|
2
|
Topics
|
Use of quality management systems in the field of social services
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Creation, introduction and maintenance of quality management systems
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Creation, introduction and maintenance of quality management systems
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Creation, introduction and maintenance of quality management systems
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Self-assessment methodology of social service providers
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Self-assessment methodology of social service providers
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
ISO 9000 standard
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
ISO 9000 standard
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Internal audit of quality management systems
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Internal audit of quality management systems
|
Total ECTS (Creditpoints):
3.00
Contact hours:
24 Academic Hours
Final Examination:
Exam
Bibliography
Required Reading
1.
Vasiļevska, Daina. Kvalitātes nodrošināšanas vadība. Rīga: Juridiskā Koledža, 2017
2.
Driņķe, Zane. Kvalitātes vadības sistēmas Latvijas mazo un vidējo uzņēmumu konkurētspējas paaugstināšanai. Rīga: Biznesa augstskola Turība, 2019
Other Information Sources
3.
MK noteikumi 08.05.2012. Nr.326 «Noteikumi par iekšējās kontroles sistēmu tiešās pārvaldes iestādēs»
4.
MK 17.10.2017. noteikumi Nr. 630 «Noteikumi par iekšējās kontroles sistēmas pamatprasībām korupcijas un interešu konflikta riska novēršanai publiskas personas institūcijā»
7.
www.efqm.org
9.
LVS EN ISO 9000:2007 Kvalitātes pārvaldības sistēmas. Pamatprincipi un terminu vārdnīca (Quality management systems. Terminology and vocabulary (ISO 9000: 2005)