Veidlapa Nr. M-3 (8)
Study Course Description
Diplomatic Protocol and Business Etiquette
Course Code
SZF_032
Branch of Science
Political science
ECTS
4.00
Target Audience
Political Science
LQF
Level 6
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Sintija Stipre
Structure Unit Manager
Ieva Puzo
Structural Unit
Faculty of Social Sciences
Contacts
Dzirciema street 16, Rīga, szf@rsu.lv
About Study Course
Objective
The aim of the course is to introduce students to the importance of diplomatic protocol in the formation of international relations, to develop an understanding of the officials of the diplomatic corps and to examine the differences in business etiquette in different cultures.
Preliminary Knowledge
In order to successfully complete the study course, students must have prior knowledge of the basic principles and development of international relations, the basic principles of foreign policy making, and the basics of diplomacy.
Learning Outcomes
Knowledge
1.Knowledge of the importance of business etiquette and diplomatic protocol in official communication between countries and officials. Knowledge of the structure of the diplomatic and consular service, the competence of honorary consuls. Knowledge of official gift selection criteria and presentation etiquette, knowledge of the principles of holding an official meal, as well as the role and responsibilities of the guest of honor. Students will gain knowledge of bereavement etiquette, including condolence book design and condolence etiquette. Students will be given knowledge about behavior in reception. Students will gain knowledge about the types of business cards and the etiquette of their use, the etiquette of telephone calls, knowledge of dress codes. Theoretical knowledge will be strengthened in seminars by performing practical tasks.
Skills
1.Skills to apply behavioral norms and non-verbal gestures in official communication with official representatives of different countries in both business and diplomatic environments. The ability to organize official events, visits and meals, the ability to welcome and serve guests according to protocol, to draw up a business correspondence document and to make protocol lists. The skill of making a line of flags according to the etiquette and making a group of people for the official photo.
Competences
1.As part of the study course, students will supplement their competence in diplomatic protocol as a set of special norms regulating international relations, get an idea of its meaning and practical expression, and also gain broader competences about the importance of business etiquette in business communication.
Assessment
Individual work
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Title
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% from total grade
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Grade
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|---|---|---|
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1.
Individual work |
-
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-
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Students must study the compulsory literature in detail, independently prepare the tasks assigned at home.
In order to evaluate the quality of the study course as a whole, the student must fill out the study course evaluation questionnaire on the Student Portal.
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Examination
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Title
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% from total grade
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Grade
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|---|---|---|
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1.
Examination |
-
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-
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|
The final mark will be the sum of all marks. Knowledge will be evaluated in a 10-point system: Participation in lectures and seminars - activity and quality of answers 20%, written homework 30%, exam grade 50%.
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Study Course Theme Plan
FULL-TIME
Part 1
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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The concept of diplomatic protocol and business etiquette.
State protocol.
The highest officials of the country.
The specifics of diplomats' work and the importance of protocol in it.
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Structure of the diplomatic service.
Differences between a diplomatic mission and a consular institution.
Diplomatic ranks.
Competence of Honorary Consuls.
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Diplomatic Corps.
Diplomatic list.
Dean and its functions.
Protocol procedure, its types.
Principles of group photo making.
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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National anthem label.
Protocol order of flags.
Principles of forming a line of flags.
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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National anthem label.
Protocol order of flags.
Principles of forming a line of flags.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Seminar on the topics of lessons 1 - 5.
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Types and categories of visits.
Structure of the visit program.
Selection of official gifts, presentation etiquette.
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Organization of international conferences.
Types of delegations, their reception and protocol service.
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-
Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Types of invitations.
Drawing up an invitation. Response to invitation.
Principles of creating guest lists.
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Reception and vin d'honeur proceedings.
Greetings and farewells.
Handshake etiquette. Dating.
Social conversations at official events.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Seminar on the topics of lessons 6 and 10.
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Organizing an official meal.
Table manners. Toast.
The status and duties of the guest of honor.
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Dress codes.
Business casual and formal wear.
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Dress codes.
Festive and festive outfits.
Choosing a dress code appropriate to the nature of the event.
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Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
|
Topics
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Seminar on the topics of lessons 12-14.
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Lecture
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Diplomatic and business correspondence.
Specifics of protocol correspondence.
Correspondence language. Forms of speech.
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-
Lecture
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Modality
|
Location
|
Contact hours
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|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Diplomatic and business correspondence.
Specifics of protocol correspondence.
Correspondence language. Forms of speech.
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-
Lecture
|
Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Telephone etiquette. Mourning etiquette.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Seminar on the topics of lessons 16-18.
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-
Class/Seminar
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Modality
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Location
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Contact hours
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|---|---|---|
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On site
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Auditorium
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2
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Topics
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Presentations
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Total ECTS (Creditpoints):
4.00
Contact hours:
40 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Feltham R.G. Diplomatic Handbook. 8ht edition. Boston: Martinus Nijhoff Publishers, Leiden: 2004. (Diplomātiskā protokola elementi - uzvedības normas un ceremoniju standarti - pastāv kā paražas, tādēļ grāmatas par minēto tēmu tiek izdotas reti).
2.
Odiņa A. Protokols. Rīga: Paraugtipogrāfija, 1998. (Diplomātiskā protokola elementi - uzvedības normas un ceremoniju standarti - pastāv kā paražas, tādēļ grāmatas par minēto tēmu tiek izdotas reti). (latviešu plūsmai)
3.
Odiņa A. Lietišķās un oficiālās uzvedības grāmata. Rīga: Apgāds Zelta grauds, 2011. (Lietišķās etiķetes pamati, kas ietver apģērba kodus un uzvedības normas oficiālajā saskarsmē ir pastāvīgi standarti, kas laika gaitā praktiski nemainās, tādēļ ir iespējams izmantot arī senāk izdotas grāmatas par minēto tēmu) (latviešu plūsmai)
4.
Innis P., McCaffre M. J., Sand R.M. Protocol. The Complete Handbook of Diplomatic, Official & Social Usage. Durban House Publishing Company, Inc.: 2002. (Diplomātiskā protokola elementi - uzvedības normas un ceremoniju standarti - pastāv kā paražas, tādēļ grāmatas par minēto tēmu tiek izdotas reti).
5.
Ķestere I. Lietišķā etiķete. Eiropas pieredze. Rīga: Zvaigzne ABC, 2016. (latviešu plūsmai)
6.
1961. gada Vīnes konvencija par diplomātiskajiem sakariem. Latvija konvencijai pievienojusies 13.02.1992.
7.
1963. gada Vīnes konvencija par konsulārajiem sakariem. Latvija konvencijai pievienojusies 13.02.1992.
8.
Diplomātiskā un konsulārā dienesta likums. Pieņemts Latvijas Republikas Saeimā 21.09.1995., ar grozījumiem, kas pieņemti līdz 29.10.2021.
Additional Reading
1.
Sirka L. Jaunā zelta uzvedības grāmata. Rīga: Sprīdītis, 1994 (latviešu plūsmai)
2.
Kisindžers H. Diplomātija. 2. izdevums. Rīga: Jumava, 2005. (latviešu plūsmai)
3.
Roberts I. Satow’s Diplomatic Practice. 6th Edition. Oxford University Press: 2011.
4.
G. R. Berridge and Alan James. A Dictionary of Diplomacy. 2nd Edition. New York, Palgrave: 2004.
5.
Filma „King’s Speech”. 2010, režisors Tom Hooper