Veidlapa Nr. M-3 (8)
Study Course Description
Intercultural Business Relations
Course Code
SBUEK_102
Branch of Science
Economics and Business
ECTS
3.00
Target Audience
Business Management
LQF
Level 7
Study Type And Form
Full-Time
Study Course Implementer
Course Supervisor
Renāte Cāne
Structure Unit Manager
Ieva Puzo
Structural Unit
Faculty of Social Sciences
Contacts
Kuldigas Street 9C, Riga, szf@rsu.lv
About Study Course
Objective
To analyse in depth the cultural models of national and organisations, paying particular attention to the cultural impact on organisation structure, strategy building, management styles, decision-making processes, information and communication systems as well as control mechanisms within enterprises, while developing students’ understanding and practical skills in intercultural communication and negotiation in order to promote effective functioning in a multicultural business environment and cooperation with international partners.
Preliminary Knowledge
Successful completion of the course requires students to have foreground in business and human resources management in the global environment, as well as in international marketing.
Learning Outcomes
Knowledge
1.After successful completion of the course, students have acquired in-depth knowledge of the nature of intercultural business relations and their specificities in different countries and regions, understand the specificities of communication in intercultural business environment, as well as are familiar with the intercultural interaction process, its types, functions, structure and management principles, which ensure efficient implementation of transactions in the global business environment, taking into account the behavioural specificities of representatives of different cultures.
Skills
1.Upon successful completion of the course, students acquire the skills to recognise, understand and evaluate different business cultures of different countries and regions of the world, as well as to understand the causes and nature of these differences. Students know how to use the theoretical concept of intercultural relations and its elements in practical business. Students are able to independently analyse and evaluate the formation and maintaining of business relations with representatives of different cultures.
Competences
1.Upon successful completion of the course, students have acquired the ability to put the knowledge about intercultural business relations gained in international business into practice and know how to apply this knowledge in an international business environment.
Assessment
Individual work
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Analysis of countries and enterprises according to the methodology of the national business cultures of Mr Hofstede. |
-
|
-
|
|
Research and analysis of practical situations, presentation thereof. Identification of problem situations. Discussion. |
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|
2.
Examples of verbal and non-verbal intercultural communication in a business environment. |
-
|
-
|
|
Research and analysis of practical situations, presentation thereof. Identification of problem situations. Discussion. |
||
|
3.
Completion of the course evaluation questionnaire |
-
|
-
|
|
In order to evaluate the quality of the study course, at the end of the course the student must complete the study course assessment questionnaire on the student Portal. It is anonymous and its results become available to the lecturer in aggregate form only at the beginning of the next semester, so there is no way to influence the student’s assessments during the course. |
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Examination
|
Title
|
% from total grade
|
Grade
|
|---|---|---|
|
1.
Signs of national cultures, their manifestations in business relations. |
20.00% from total grade
|
10 points
|
|
Research and analysis of practical situations, presentation thereof. Identification of problem situations. Discussion. |
||
|
2.
4 |
20.00% from total grade
|
10 points
|
|
Research and analysis of practical situations, presentation thereof. Identification of problem situations. Discussion. |
||
|
3.
Starpkultūru barjeras, to veidi biznesā. |
20.00% from total grade
|
10 points
|
|
Research and analysis of practical situations, presentation thereof. Identification of problem situations. Discussion. |
||
|
4.
A written examination regarding the substance of the study course. |
40.00% from total grade
|
10 points
|
|
The student answers two questions during the exam. Structure of the written answer: theory on each question, practical examples on each question. |
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Study Course Theme Plan
FULL-TIME
Part 1
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Introduction to the study course (information regarding the content and requirements of the course, the work to be performed in the study course). The international market as an area of interaction between cultures.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Classification of cultures and typology of national cultures of R. Louis (Lewis). National and business cultures - common and different. Business culture elements
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Examples of classification of national and business cultures: Hofstede, Schwartz, Trompenaars, GLOBE.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
The cultural dimensions of G.Hofstead’s national business.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Study room
|
2
|
Topics
|
Analysis of countries and enterprises according to the methodology of the national business cultures of Mr Hofstede.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Principles and specificities of intercultural communication in the global world. Language and its importance in intercultural business relations. Non-verbal intercultural communication - types, elements, expressions.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Study room
|
2
|
Topics
|
Examples of verbal and non-verbal intercultural communication in a business environment.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Organisation of discussions in a cross-cultural business environment: impact of cultural differences on the negotiation process.
|
-
Lecture
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Auditorium
|
2
|
Topics
|
Culture shock as a factor in a cross-cultural business environment.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Study room
|
2
|
Topics
|
Signs of national cultures, their manifestations in business relations.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Study room
|
2
|
Topics
|
Intercultural barriers, their types in business.
|
-
Class/Seminar
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Study room
|
2
|
Topics
|
Intercultural applied label in business relations.
|
-
Test
|
Modality
|
Location
|
Contact hours
|
|---|---|---|
|
On site
|
Study room
|
2
|
Topics
|
Exam
|
Total ECTS (Creditpoints):
3.00
Contact hours:
24 Academic Hours
Final Examination:
Exam (Written)
Bibliography
Required Reading
1.
Adekola, A., Sergi B.S. Global business management: a cross-cultural perspective. Routledge, 2016, 297 pp.
2.
David, C. Thomas and Mark F. Peterson. Cross-Cultural Management: Essential Concepts. SAGE, 4th ed., 2018, 303 pp.
3.
Guffey M.E., Loewy, D. Essentials of Business Communication. 10th ed., 2014.
4.
Hofstede, G. Cultures and Organizations: Software of the Mind. MacGraw-Hill, 3rd ed., 2010, 577 pp.
5.
Trompenaars V., Hapmden-Turner Ch. Riding the Waves of Culture: understanding diversity in global business. McGraw-Hill, N.-Y., 3rd ed., 2012, 608 pp.
6.
Thompson, L. The Mind and Heart of the Negotiator. Upper Saddle River: Pearson Education International, 2005.
7.
Mouls, Dž. Biznesa kultūra un etiķete Eiropas valstīs. Rīga: Jāņa Rozes apgāds, 2003.
8.
Mead, R. International Management: cross-cultural dimensions. Oxford: Blackwell Publishing, 2005.
Additional Reading
1.
Fosters, D. Lietišķā etiķete Eiropā. Zvaigzne ABC, Rīga, 2005, 398 lpp.
2.
De Mooij, M. Consumer Behavior and Culture: Consequences for Global Marketing and Advertising. London: Sage Publications, 2004.
3.
Kenins-Kings, G. Amerikas pieredze uzņēmumu vadībai: izlase lietišķām pārrunām. Riga: Biznesa Partneri, 2002.
4.
Francesco, A.M., Gold, B.A. International Organizational Behavior. New Jersey: Pearson Prentice Hall, 2005.
5.
Daniels, J.D., Radebaugh, L.H., Sullivan, D.P. International Business: Environment and Operations. New Jersey: Pearson Prentice Hall, 2004.
Other Information Sources
1.
Journal of Baltic Management
2.
Academy of Management Review
3.
Journal of Cross-cultural management